Viceroy Hotels:
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Location:
Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.
Overview:
Hotel Zena's rooftop bar, Hedy’s Rooftop Bar is officially opening for the season — and we’re looking for energetic, guest-focused Seasonal Bartenders to join our team at both Hedy’s Rooftop and Figleaf Restaurant & Bar. This is your chance to be part of two standout outlets offering elevated dining, refreshing cocktails, and an unforgettable rooftop pool experience high above the city.The Seasonal Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
Responsibilities:
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
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Know all specialty cocktail ingredients and garnishes
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Must possess or be able to posses TIPS certification within 30 days of employment
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Participate in updated training for food, beverage, and service.
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Know the Pour Count for each drink and be able to follow pouring procedures
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Answer questions on menu selections and drinks to servers and guests
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Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
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Record transaction in POS system at time of order
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Check in with guests to ensure satisfaction with each food course and/or beverages
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Maintain cleanliness of work areas, china, glass, etc., throughout the day
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Complete closing duties, including restocking items, turning off lights, etc.
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Present physical and accurate check to guests and process payments
Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
Serve guests with all beverage requirements in a friendly, courteous and professional manner.
Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards.
Follow all state liquor laws.
Know hotel services and facilities.
Abide by all hotel policies and safety rules.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
Respond to guests’ problems, complaints and accidents.
Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
Ensure that the bar and service areas are kept clean and tidy during service.
Ensure overall guest satisfaction.
Qualifications:
High School diploma or equivalent and/or experience in hotel or a related field preferred.
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2 year(s) experience as a Bartender in a fast paced, high volume establishment.
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Must be a Minimum of 21 years of age to serve alcoholic beverages.
Flexible and long hours sometimes required. Weekends and Holidays.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with ViceroyHotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
