Remote Guest Services Representative I

Tommy Bahama • Full-time • Remote (Washington, District of Columbia, United States) • $38.07k - $49.08k / year • 1d ago

HOW WE TAKE CARE OF YOU:

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Potential Annual Bonus Opportunity.
50% discount at restaurants and retail locations.
Career advancement opportunities as we are growing!
For more benefit related information please click
HERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf

SET THE COURSE

The Remote E-Commerce Guest Services Representative - Tier 1 - requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.

BE THE ISLAND GUIDE

Function

Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing.
Responsible for coordinating credit approvals and fulfillment of all online orders.
Trouble shoots guest issues with orders and general product inquiries.
Provides product recommendations and substitutions as appropriate.
Escalates guest issues efficiently and to the right place for resolution.
Other special projects as requested by supervisor.

Tools/Supplies provided:

Two monitors with monitor stands
One PC with power adapter
One Keyboard
One Mouse
One Headset
One Power Strip
Ethernet Cord
One Camera
Wifi Adapter for PC

Work From Home Guidelines and Requirements Policy

These Guidelines and Requirements are intended to provide important information regarding working remotely. As with all company policies, you are expected to stay current on guidelines and requirements. If you are unclear, please seek clarification.

The following minimum requirements must be met to be considered for a WFH role.

Currently in good standing with no written or verbal warnings received in the last 90 days. Track record of meeting/exceeding Guest Service performance metrics including a minimum of 75% (bonus eligible). Secure and private area to work uninterrupted during shift hours and available to communicate throughout entire shift (excluding meal period and breaks). Minimum home internet speed of 50Mbps is required. Dependent Care, if necessary, to work free from interruption.

ESSENTIALS FOR LIFE IN PARADISE

3+ years customer service, phone and online, experience preferred
Volume call center experience preferred.

Outstanding communication skills - written and verbal and listening.
Excellent computer skills and ability to work in multiple systems and programs simultaneously.
Computer skill basics are a must, include trouble shooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability. Must be able to support and manage home connectivity issues that may come up from time to time.
Pleasant, professional and clear phone voice..
Detail oriented.
Excellent verbal and written communication skills. Ability to multi-task. Solution oriented.
Excellent typing skills.

Satisfactory credit and background check.
Minimum of 50 mbps (dedicated to employee) download speed
Quiet secured space free from distractions
WFH is not a suitable solution for the care of loved ones, friends, or animals

Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.

Rate Range: $16.66 to $22.88 hourly

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at

recruiter@tommybahama.com

Mahalo (thank you) for your interest in Tommy Bahama!

recruiter@tommybahama.com

Tommy Bahama participates in E-Verify. Details in

English and Spanish

. Right to Work Statement in

English

and

Spanish