Server Assistant

Yardbird DC • Full-time • Washington, DC, US • 1d ago

Deeply rooted in Southern hospitality, Yardbird stands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description:
Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent critical thinking and decision-making skills
Must be able to maintain tact and cool under pressure
Able to work flexible hours necessary including off hours, weekends and holidays
Ability to take initiative and exhibit flexibility
Working knowledge of and comply with all departmental policies, service procedures, and standards
Ability to lift up to 50 pounds repeatedly through service
Working knowledge of correct maintenance and use of equipment
Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
Professional appearance and demeanor
Able to effectively communicate in English, in both written and oral forms

Responsibilities:

Always maintain a professional attitude and courteous demeanor
Maintain service stations and perform assigned side work duties before, during and after the shift
Follow proper service procedures
Maintain communication with other team members and front door staff
Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the

level of guest satisfaction

Always practice full hands in full hands out
Assist your neighboring teammates with service
Ensure that tables are reset within two minutes of your guests’ departure
Bus each course according to Restaurant Service Standards Reference
Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support

the team and restaurant

Work Conditions:

The noise level in the work environment is usually loud
While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects,

tools, or controls; reach with hands and arms; talk or hear; and taste or smell