Customer Service Assistant (Games)

HB Leisure • Part-time • Bowie, Maryland, United States • $15 / hour • 3w ago

SUMMARY

Performs all aspects of game sales including, but not limited to greeting guests, rule explanation, upselling, encouraging the guests while they play, asking for replays, offering deals, encouraging trade-ups, celebrating winners, accurately completing the sale on the point-of-sale register or device, maintaining cleanliness, merchandising, and safety standards on the game(s).

DUTIES & RESPONSIBILITIES

Day to day operation of the carnival games
Effectively performing the ‘8 Steps to Glory’ within every guest interaction
Effectively performing ‘Keeping the Buzz’ within every guest interaction
Assists guests in an enthusiastic and courteous manner; provides outstanding guest service
Utilizes various selling techniques to increase sales
Accurately completes sales using POS system according to established procedures
Creating attractive displays with the prizes
Cleans the games for the best sales appearance
Assists with inventory efforts, displays, counts and product transfers as needed
Monitoring of prizes awarded
Fairly and clearly explains of the game rules to guests
Performs other related duties as assigned by management

QUALIFICATIONS

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities

Commitment to excellence and high standards
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent guest service skills
Creative, flexible, and innovative team player
Professional appearance and demeanor
Ability to effectively communication with people at all levels and from various backgrounds

COMPETENCIES

Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others

Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Continually required to stand
Continually required to walk
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually exposure to wet and/or humid conditions (non-weather)
Continually exposure to outside weather conditions
Continually exposure to extreme heat or cold (non-weather)
Frequently required to climb, balance, bend, stoop, kneel or crawl
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally required to sit
Occasionally utilize visual acuity to operate equipment, read technical information, or use a keyboard
Occasionally work in high, precarious places
Occasionally loud noise

DISCLAIMER

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.