Help Desk Professional II

Tecolote Research, Inc. • Arlington, VA, US • $50k - $65k / year • 4m ago

Overview

We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in Arlington, VA

Responsibilities

Provide quality technical support for end-users, remote staff, and IT systems teams.
Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and update software and hardware as needed.
Support purchasing, receiving, shipping, and management of equipment inventory.
Participate in IT improvement projects and tactical plan implementation.
Document issues, resolutions, and system changes in a service desk platform.

Skills Required

2–3 years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
Strong troubleshooting skills for Windows OS and user/computer account management in Active Directory.
Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
U.S. citizenship and ability to obtain/maintain a security clearance.
High school diploma or equivalent.

Additional Skills

Experience with Okta Multi-Factor Authentication.
Familiarity with Exchange and Office 365.
Printer installation and configuration.
Basic Windows Server administration.
Intune application management.
Exposure to enterprise IT processes, including hardware lifecycle management.

Compensation & Benefits

Salary: $50,000–$65,000/year DOE.
We offer a generous benefits package including:
- 100% company paid Medical, Dental and Vision
- 100% company paid Retirement
- Paid Time Off on top of company recognized Holidays
- Paid Sick Leave.

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles

Education

High School Diploma Required

Full-Time

Security Clearance

Mid-Level

business

On-site

Benefits

We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

Health & Welfare

Company Paid

Major Medical Insurance for employees and family members
Dental Insurance for employees and family members
Vision Insurance for employees (employee-paid for family members)
Group Life Insurance
Accidental Death and Dismemberment Insurance
Travel Accident Insurance
Long-Term Disability

Voluntary

Short-Term Disability
Supplemental Life Insurance
Flexible Spending Account (pre-tax deferrals for health care expenses)

Retirement

Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.