This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
This job is open until filled. Early Consideration: 10/10/2025.
- Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level;
- Utilize and maintain service desk management application;
- Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs;
- Manage and maintain printers, scanners, and other peripherals including firmware and driver updates;
- Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary;
- Set up, configure, install, and document hardware and software;
- Provide support for mobile computing devices and remote access;
- Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians;
- Receive and maintain inventory of IT related assets according to internal control policies;
- Assist with creating and closing user accounts;
- Provide backup assistance to the Courtroom Technology Administrator and other IT staff;
- Participate in local or national conferences and similar gatherings to continue professional development; and
- Perform other related duties, as assigned.
- Employees must be United States citizens or eligible to work in the United States.
- Employees will be hired provisionally pending the results of a background investigation.
- Employees are required to adhere to the Code of Conduct for Judicial Employees.
- Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
- Positions with the United States District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at will and can be terminated with or without cause by the Court.
- Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.
Additional requirements: The successful candidate will be a customer service-oriented professional who is responsible, friendly, organized and have the following:
- Ability to follow IT security standards and defined policies and procedures and accept responsibility for work product.
- Ability to independently analyze, isolate and solve IT related problems.
- Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
- Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
- Ability and willingness to travel occasionally to district offices and off-site training.
High school graduation or equivalent required. College degree preferred.
The United States District Court for the Eastern District of Virginia is part of the judicial branch of the federal government. There are 94 U.S. District Courts in the country with at least one in every state and in all U.S. territories.
Virginia is bifurcated geographically and consists of two Districts - the Eastern District and the Western District. The Eastern District of Virginia has four divisions: Alexandria, Norfolk, Newport News, and Richmond. There are approximately 6.5 million residents within the Eastern District of Virginia's jurisdiction.
Federal courts hear cases involving the constitutionality of laws, disputes between states, and criminal cases originating from various federal agencies with law enforcement authority.
To view the full job announcement please visit our website at https://www.vaed.uscourts.gov/.
The United States District Court is an Equal Opportunity Employer.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.
A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at www.vaed.uscourts.gov/jobs), and a list of professional references.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Priority review for applications received by October 10, 2025. Submit materials electronically to Jobbox1@vaed.uscourts.gov - Hard and faxed copies of applications will not be accepted. Incomplete applications will not be considered.
Human Resources Office
Email
jobbox1@vaed.uscourts.gov
Address
US District Court and US Probation Office - Eastern District of Virginia
600 Granby Street
Norfolk, VA 23510
US
Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.
Accepting applications
Open & closing dates
09/23/2025 to 12/23/2025
Salary
$55,940 to - $69,923 per year
Location
1 vacancy in the following location:
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Temporary
Promotion potential
25 - CL-25: Developmental/Full Performance Level
Job family (Series)
- 2210 Information Technology Management
Security clearance
Not Required
Bargaining unit status
No
Announcement number
FY 25-025
