Medical Administrative Assistant / Receptionist - Full-Time

Lowcountry Medical Practice Management • Full-time • Annandale, Virginia, United States • 1m ago

Medical Administrative Assistant - Full Time/Hourly - Annandale, VA

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Critical Thinking Skills Required

Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
Must be capable of performing proper research concerning patient claims and request before escalating to management and to the physician.
Must be able to properly assess patients concerns and provide minimum assistance required as a Medical Administrative Assistant without working outside of your scope of practice and expertise.
Must understand basic medical office terms and protocols.
Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.

Communication Skills Required

Must be able to communicate the details of patients issues with accuracy to the physician. This includes medication issues, medication request and pertinent patient messages left for the physician.
Must be able to communicate physicians responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
Must at all times show that you care and show compassion for patients concerns and wellbeing.
Must have have financial literacy and be able to provide daily financial ledgers to management team and physician.

Daily Job Duties and Responsibilities

Greet patients
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Answer incoming calls and deal with inquiries
Transfer calls as required
Schedule patient appointments
Collect co-pays and payments
Schedule hospital admissions, tests, scans and outside appointments for patients
Obtain external medical reports as required by medical professionals
Respond and comply to requests for information
Deal with incoming and outgoing post to website and social media
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Safeguard patient privacy and confidentiality