US Citizenship Required
Background Check Required
About Us
Recovery Point Systems, a privately held, rapidly growing MD I-270 technology company, delivers world class traditional and cloud-based disaster recovery and business continuity solutions to governmental and commercial clients across the U.S. Recognized as an industry leader by Gartner®, Forrester® and other leading industry analysts, we seek talented, dynamic individuals to join our team.
Job Description
Recovery Point seeks motivated individuals, with a demonstrated interest in pursuing a career in IT, for an entry level position with promotional opportunities. A successful Data Center/IT Service Desk Technician will be responsible for providing “Tier 1” support to clients. This involves:
- Provide Tier 1 physical and remote customer service support for customers and internal, remote colleagues in a 24/7/365 facility.
- Perform rack & stack tasks for customer IT equipment as required.
- Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support.
- Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
- Perform daily walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
- Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
- Manage customer & internal package deliveries through receiving, handling, storing, asset tagging, asset management and shipping.
- Answer client calls, email, and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
- Assist in client deployment strategies and facility expansion planning.
- Open Crisis Bridge and participate as necessary in response to critical events.
- Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders.
- Sign visitors in and out of the facility and escort authorized personnel as required.
- Monitor and assist during planned outages or maintenance windows.
- Maintain detailed logs of all events, anomalies, inventory, and work tickets.
- Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
Required Skills
A Data Center/Service Desk Technician candidate must possess the following:
- Demonstrated interest/aptitude for pursuing a career in IT
- Proven ability to communicate with customers
- Strong work ethic with ability to follow directions/planning and organizational skills
- Self-motivated, initiative taker
- Excellent communication and interpersonal skills and a team player
- Proficient with computer, commonly using email and Microsoft Office Suite
- Strong troubleshooting, problem solving, multitasking and organization skills
- Ability to work cross-functionally with ease
Education/Experience
- High school diploma required
- IT technical training preferred, such as CompTIA/A+ certifications (or willingness to take/pass exam within six months of employment)
- Ability to satisfy a background check
Compensation/Benefits
Recovery Point offers a competitive salary and benefit package, including group medical/dental, life insurance and 401K.
Sponsorship of motivated employees for training to qualify for additional appropriate higher level IT credentials.
Job type: Full-time
Equal Opportunity Employer
Job Applicants Only; NO RECRUITERS
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Are you a U.S. citizen with a valid driver’s license, and are you able to work rotating shifts, including nights and weekends?
- Are you able to respond to emergency alarms while off duty and travel to the Germantown, MD location in a timely manner? Also, can you meet the physical requirements (e.g., standing/walking for long periods, lifting 50+ lbs)?
- Are you currently employed? If so, how long? Also, do you have prior IT Technician experience? If yes, briefly describe your duties. If no to either, please enter “N/A.”
- Are you capable of studying for, completing, and passing an IT technical certification exam?
- Have you ever filed for bankruptcy, had a matter sent to collections, or been charged and/or convicted in a criminal case?
Education:
- High school or equivalent (Required)
Work Location: In person
