ABOUT US
Swann House Bed and Breakfast is a charming bed and breakfast centrally located in Washington DC's Dupont Circle. Housed in an 1883 historic mansion, we offer beautifully appointed, welcoming guestrooms and a warm, personalized hospitality experience.
In addition to hosting guests , we partner with clients for weddings, celebrations, corporate retreats, and intimate gatherings, all of which define the unique character of our boutique inn.
We are a small, passionate team, and every person here directly shapes the reputation and success of the inn — especially as our event offerings continue to grow. This role is no exception.
JOB SUMMARY
We are looking for an Assistant Innkeeper and Events Associate who will play a central role in ensuring Swann House continues to be one of the most remarkable lodging options in Washington, DC.
This is a unique, highly varied position for someone who loves hospitality and takes pride in doing meaningful work. You’ll be the welcoming face greeting guests, the steady hand keeping the inn running smoothly, and the polished professional communicating with event clients. You’ll move comfortably between tasks—preparing a beautiful room, assisting with laundry, stocking supplies, managing emails, and coordinating event tours—all with the same level of care and reliability.
It is hands-on work, but deeply rewarding. You will quite literally help shape every guest’s experience and will have ownership over many facets of day-to-day operations.
If you are someone who enjoys working with people, thrives in a dynamic setting, and wants to build real skills in hospitality, customer service, and events, this is an exceptional opportunity.
RESPONSIBILITIES
Guest Services:
- Welcome guests upon arrival and assist with check-in and check-out processes.
- Address guest inquiries, provide recommendations, and respond to requests professionally and promptly.
- Handle reservations, cancellation, and special accommodations.
- Assist in food service as needed.
Events & Client Communication:
- Manage event inquiries via email, phone, website and social media.
- Communicate professionally and promptly with prospective clients.
- Coordinate tours and help guide clients through the early stages of planning.
- Keep organized records of leads, holds, and follow-up tasks.
- Assist on event dates as needed.
Housekeeping:
- Perform general cleaning tasks to maintain cleanliness and sanitation standards, including dusting, sweeping, vacuuming, mopping, and washing surfaces of common areas.
- Prepare guest rooms, ensuring high standards of comfort. and sanitize bathrooms, kitchens, and common areas, including changing linens and making beds.
- Replenish supplies such as toiletries and towels.
- Assist with laundry duties, including washing, drying, and folding.
- Jump in where needed to keep the inn running smoothly.
At Swann House, no two days look the same — and that’s part of the joy of this work.
QUALIFICATIONS
- Reliable, polished, and naturally warm with guests.
- Comfortable juggling varied tasks and managing your own time.
- Someone who takes pride in doing a job exceptionally well.
- A strong communicator who writes clear, professional emails.
- Detail-oriented, organized, and proactive.
- Willing to take ownership of your role and be a crucial member of a small team.
- Able to walk stairs (historic home; no elevator) and comfortable with housekeeping tasks.
- Open to weekend and holiday shifts.
- Proven experience in hotel hospitality or a related field is preferred by not required.
Job Types: Full-time, Part-time
Pay: $20.00 - $28.00 per hour
Expected hours: 15 – 40 per week
Benefits:
Application Question(s):
- Are you able to walk up and down stairs (no elevators present)?
- Housekeeping duties are required, are you comfortable cleaning?
- Are you comfortable working in a small team where your performance directly influences the success of the property?
- Are you available to work weekends and holidays when the inn is busiest?
Ability to Commute:
- Washington, DC 20009 (Required)
Work Location: In person
