Bilingual Human Services Specialist III

ATHENA Consulting LLC • Full-time • Rockville, MD, US • 3d ago

OVERVIEW OF ATHENA:

www.athenaconsultingllc.com

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide coordination and support to victims and witnesses involved in criminal cases throughout court proceedings and the broader legal process.
Utilize case management software to document case information, track service delivery, and maintain accurate statistics and files.
Prepare, distribute, and explain resources, forms, and informational materials to victims and witnesses in both English and Spanish as appropriate.
Assist with program operations by performing a variety of administrative and support tasks, including scheduling, record-keeping, and coordinating meetings or court dates.
Maintain up-to-date and accurate records in compliance with legal and privacy requirements.
Serve as a liaison between victims, witnesses, prosecutors, and other criminal justice partners.
Build rapport and trust with victims and witnesses, displaying empathy and sensitivity during all interactions.
Additional duties as assigned.

Required Skills/Abilities:

High level of fluency in both spoken and written Spanish and English.
Excellent organizational skills and attention to detail.
Advanced proficiency with Microsoft Office applications.
Experience performing administrative support or case management tasks.
Excellent interpersonal, verbal, written, and listening communication skills.
Ability to work independently; must be self-motivated.
Ability to understand and adhere to the duties, methods, and procedures required by the position.

Education and Experience:

High School diploma or GED equivalent, required.
Experience with case management software preferred.
Prior experience in a legal, social services, or client-facing administrative role preferred.
Experience working with diverse populations is highly desirable.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours will be required.
Travel may be required.

Successful ATHENA employees will display the following characteristics:

You strive to be the best in your field currently and in the future.
You like to make your employer look good.
You find solutions, where others only see problems.
You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

Support from a team of professionals committed to making your life better.
Medical, dental and vision insurance.
Health Savings Account
Pet insurance.
401k with a generous employer match.
ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
Short- and Long-Term Disability.
Employee Assistance Program (EAP).
Easy to use employee self-serve HR portal.
Sick leave varies– be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#GOV

Job Types: Full-time, Temporary

Pay: $27.50 per hour

Expected hours: 40 per week

Benefits: