Consumer Affairs Liaison

Department of Behavioral Healt • Full-time • Washington, DC, US • $62.16k - $80.03k / year • 3m ago

JOB SUMMARY

Under the general supervision of the Director, Consumer Affairs, incumbent serves as Consumer Affairs Liaison with responsibility for planning developing and coordinating ways to promote and protect the rights of every consumer and family member who is involved in Saint Elizabeths Hospital's (SEH) mental health system. Coordinates development and implementation of consumer satisfaction surveys. data collection, and interpretation to promote involvement in program planning activities and SEH activities. Promotes advocacy and takes steps to ensure the consumer and the consumer's family is present in all parts of the system through consumer perspective, consumer voice and consumer presence. Provides and/or coordinates consumer education including tenant education, medications education, literacy, employment and other services offered. Serves as ombudsman/referral/advocate, as a peer to navigate the system, provides intervention when there are problems and works to ensure that services are appropriate and accessible.

QUALIFICATIONS AND EXPERIENCE

This position requires one (1) year of specialized experience equivalent to the next lower grade level. Specialized experience is experience which is directly related to the position to be filled, and has equipped the candidate with the particular knowledge, skills and abilities to successfully perform the duties of the position to be filled.

Consumer Affairs Liaison may be a consumer in recovery who possess psychiatric and life experiences which have provided him/her with the knowledge, skill, and ability to understand mental illness and work successfully with adults in need of mental health services.

EDUCATION

Must possess a High School Diploma or Certificate of Equivalency (GED)

WORKING CONDITIONS/ENVIRONMENT

Work is performed in an office setting.

AREA OF CONSIDERATION

Open to the Public

TOUR OF DUTY

8:15 AM - 4:45 PM Monday – Friday

WORKSITE

1100 Alabama Avenue, SE, Washington, DC 20032

PROMOTION POTENTIAL

No known promotion potential

Duration of Appointment: Career Service – Permanent

Pay Plan, Series, and Grade: CS-0301-09

RESIDENCY REQUIREMENT

A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, a line attorney position in the Legal Service (series 905), or an attorney position in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position may be awarded a 10-point residency preference over non-District applicants unless the person declines the preference points. Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

Position Designation: This position is deemed as “Safety Sensitive” pursuant to Section 410 of Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening, individuals applying for or occupying safety-sensitive positions are subject to the following checks and tests:

Criminal background check;
Traffic record check (as applicable);
Pre-employment drug and alcohol test;
Reasonable suspicion drug and alcohol test;
Post-accident or incident drug and alcohol test;
Random drug and alcohol test; and
Return-to-duty or follow-up drug and alcohol test.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.