Assistant General Manager

THB Bagelry & Deli • Full-time • Baltimore, MD, US • $16 - $22 / hour • 30m ago

Overview:
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.
Position Purpose:
We are searching for an aspiring leader who is driven, energetic, collaborative and adaptable, who has a passion for delivering an exceptional guest experience with a smile. As an Assistant General Manager, you will be the face of THB to guests and to team members, and you will lead the front-of-house team to success by coaching and keeping harmony among all team members and by providing excellent guest service at all times. If you are looking for a career advancement opportunity and if you are passionate about inspiring others, coaching and developing a team, and delivering an exceptional guest experience, then this position may be a good fit for you.
Essential Functions and Basic Duties:

Be familiar with company mission and vision and transfer those values to the rest of THB family
Continuously strive to recruit, onboard develop and maintain a strong front-of-house team in order to create a great team environment, using approved interview and hiring standards
Create schedules that provide a high level of guest service and maintain quality of life for the team
Promote an exceptional guest experience, modeling the right behaviors, greeting guests, conducting table visits, and coaching the team to ensure guest satisfaction
Always be a coach and mentor, recognize high performing team members and support career advancement opportunities
Be a menu expert, knowing everything about everything, taking orders and assisting in food preparation as needed
Coach the staff to look for opportunities to up-sell to guests and to make guests aware of promotional items
Keep the Bagelry clean and safe, monitoring compliance with all regulatory standards
Control inventory for coffee, milk, chips and bottled beverages
Hold monthly Employee Development Meeting with front of house team; provide regular feedback to GM
Perform other duties and/or special projects as assigned or as required in response to ever changing business needs
Perform all the necessary tasks associated with managing the business in the absence of the General Manager

What we Offer:

45 to 50 hour, 5-day work week
No late nights
Alcohol-Free Environment
Quarterly Bonus based on Results
Company Benefits to include Sick Time, 401K with company match, Health, Dental & Vision

Required Knowledge and Experience:

Must be at least 21 years of age
Proven work ethic, punctual
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills
Strong analytical/decision-making skills
Basic personal computer skills
Bi-lingual (Spanish) skills are a plus
1+ years experience working in food service or retail environment
Supervisory experience preferred but not required
Must have a valid drivers license and access to a personal vehicle before, during and after the workday

Required Education:

High School diploma or equivalent preferred

Working Conditions:
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters. Slip resistant shoes are the standard for the team.
Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.
THB Bagelry and Deli is an equal opportunity employer. We value a diverse workforce and an inclusive culture. THB encourages applications from all qualified individuals and does not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits: