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Emergency Communications Specialist II- Sign-On Bonus Available!

Washington County Government • Full-time • Williamsport, MD, US • $25 / hour • 3m ago

$10,000 Sign-On Bonus Available!!

JOB TITLE: Emergency Communications Specialist II

GRADE: 10

DEPARTMENT: Division of Emergency Services

FLSA STATUS: Non-Exempt

REPORTS TO: Director of Emergency Communications

GENERAL RESPONSIBILITIES:

Receives and appropriately processes overflow 911 calls, transfers calls to the appropriate law enforcement or fire/EMS dispatcher. Responsible for updating incidents utilizing the computer-aided dispatch system when additional information is received from callers. Dispatches emergency fire/EMS or law enforcement with the least possible delay and communicates with emergency responders until the termination of each event.

ESSENTIAL TASKS:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Receives all 911 calls for Washington County, including the City of Hagerstown
Refers non-emergency requests to the correct telephone number
Receives reports of fire, medical, and police emergencies and utilizing Computer-Aided Dispatch (CAD) processes the information and provides for rapid delivery of emergency services.
Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone
Records a daily log of 911 calls and utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.
Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol and mapping software, Telecommunications Device for the Deaf (TDD), etc.
Operates an IP-based radio system utilizing appropriate toning procedures and radio frequencies to alert emergency responders.
Monitors the activity of and maintains radio contact with dispatched units from the initial report to termination of the event.
Assists with compilation of various reports and statistical data as required or upon request
Performs related work as required

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent spelling skills.
Standard computer keyboard proficiency to successfully adjust to Department’s Computer Aided Dispatch (CAD) System.
Ability to remain calm, in an extremely stressful environment.
Ability to get along with, and to successfully communicate with co-workers, the public and media representatives.
Ability to work both independently and as part of a team.
Ability to accurately read maps and to give directions.
Basic computer and data processing skills.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent
Must maintain Emergency Medical, Fire & Police Dispatch certifications offered by the National Academy of Emergency Dispatch.
Criminal records check, and detailed background investigation required.
Must be cleared in 2 discipline category (call taker, police, fire/EMS).
Must be IAED- Certified ( must submit certifications with application to be considered).

A comparable amount of training and experience may be substituted for the minimum qualifications.

PHYSICAL REQUIREMENTS:

Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

NOTE: Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.

Special Requirements:

Possession of a valid Driver’s License
Subject to random drug and alcohol testing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Emergency Communications Specialist II –Grade 10 (1). Projected annual salary of $53,914 (based on an hourly rate of $25.92, with a projected scheduled of 2184 annual hours worked, which includes schedule-based overtime). Qualified candidates must be cleared in two discipline categories (call taker, police, or fire/EMS).

**Bonus Details- $5,000 paid out after 90 days with the second installment of $5,000 paid out after 3 continuous years of employment.

Pay: From $25.92 per hour

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

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