Operations Manager - Short Term Family Housing

Hillcrest Children Center • Full-time • Washington, DC, US • $83k - $87.50k / year • 2m ago

Hillcrest Children & Family Center is a non-profit organization dedicated to the provision of comprehensive, evidence-based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high-quality care to individuals navigating housing challenges.

The Operations Manager oversees building maintenance, safety, and contractor coordination. This role ensures the physical environment remains safe, functional, and compliant with regulations. Rapid response to maintenance issues is critical in a 24/7 housing environment serving families with children.

Essential Duties and Responsibilities

Conduct regular walk-throughs to ensure the facility meets local health, safety, and building codes which may include fire drills and emergency preparedness
Manage relationships with external contractors for repairs, HVAC maintenance, pest control, and janitorial services
Monitor the operational budget for the project
Responsibility for resident safety.
Working knowledge of DC building codes, ADA requirements, and OSHA safety standards
Ensure rooms are cleaned, repaired, and restocked immediately after a resident departs
Coordination with multiple vendors
Prevent disruptions, ensure compliance, and maintain a stable living environment
Rapid problem-solving in crisis situations
Work outside of standard business hours, through on-call rotation, to assist or manage participant crisis
Manage high-stress caseloads and maintain continuity of care for families during critical stabilization periods.

Qualifications:

High School or GED required
Bachelor’s degree in Business Administration, Facilities Management, Human Services, or a related field preferred
1-3 years professional experience working in a non-profit or residential setting, behavioral health or housing program.
1-3 years experience working directly with people in a service-oriented field such as property management, hotel operations, or apartment leasing is beneficial.
A sound understanding of mental health, housing requirements, and behavioral health programs
Reliable transportation for community-based visits is required
Bilingual candidates are strongly encouraged to apply

Benefits

Affordable Medical, Dental, and Vision Insurance
401K Retirement Plan
Paid Time Off (PTO) and Sick Leave
Paid Company Holidays
Life Insurance
Opportunities for professional development and leadership training
Employee Assistance Programs (EAP)

Position Type

Full-Time

We invite qualified candidates who are aligned with our mission of compassionate, high-quality care to submit their application. Priority consideration may be given to qualified candidates who are residents of the District of Columbia.