Intake & Referral Specialist I

Catholic Charities Diocese of Arlington • Full-time • Alexandria, Virginia, United States • $24 / hour • 2w ago

Catholic Charities seeks to implement the Church's mission of social justice in the Diocese of Arlington in ways that strengthen individuals, families, and communities. In addition to a purpose-based work environment, Catholic Charities offers a generous benefit package including medical plans, generous holiday leave, paid Family Medical Leave*, flexible work options, career development, Diocesan tuition reimbursement*, retirement plans and much more.

Bilingual Intake & Referral Specialist I
Cover letter required: 1 page document describing successful strategies connecting clients with relevant services
Ministry: Newcomers - MRS
Primary Office: Alexandria
Staff Supervisor: Employment Lead
Hours per Week: 40
Starting Hourly rate: $24.14 -non-exempt
Telework Available: Hybrid 1 day, Friday, after 90 days of training
Work hours: 9AM-5PM weekdays

Position Description:
The Bilingual Intake & Referral Specialist is responsible for gathering, reviewing, and analyzing eligibility documentation for new client enrollments. This is a forward-facing role responsible for creating a welcoming and professional environment for those who walk-in seeking services. This role monitors the front reception area providing resources to individuals seeking assistance. The intake specialist is responsible for the intake process of newly arrived clients. This role is contingent on grant funding.

Position Responsibilities:

Answer, screen, and process requests as needed.
Review client eligibility and gather, review, and analyze eligibility documentation for enrollment
Schedule potential clients for intake services. Coordinate enrollments with employment team
Conduct program orientation, compile required documentation per Ministry standards
Open new physical case files and create electronic files for all intakes
Performs quality assurance (internal monitoring and audits) in coordination with QA team
Responsible for data management in multiple databases; reconcile data databases for accuracy
Provide referrals and basic information to clients and other walk-ins not eligible for services
Refer clients to in-house programs and external social service providers
Maintain office security by following Agency safety policies and procedures

Other Duties:

Perform other clerical duties such as filing, photocopying, scanning
Educates refugees about resources available within their community; make appropriate internal and external referrals.
Translate and interpret as needed to help clients
Assure compliance with all required reporting as needed
Attend and participate in team meetings and trainings as needed
Responsible for a small case load providing direct services to clients enrolled in employment program

Qualifications & Skills:

Fully bilingual in English and one other language spoken by clients required: Dari, Pashtu, Arabic, Amharic
Effective oral and written communication skills in English. Ability to adapt communication methods to meet cultural preferences.
Strong problem-solving skills and the ability to work independently.
Ability to build relationships with internal and external stakeholders
Able to assist clients solve difficult problems under pressure.
Ability to learn new tasks and procedures, comply with processes, complete tasks independently, make timely decisions in the context of a workflow.
Willingness to uphold the mission and the goals of Catholic Charities
Flexible to work irregular hours.
Fluency in Microsoft office, excel, data base entry and other relevant software

Education and Experience:

Associate’s degree required, bachelor’s degree preferred
Educated in the social services policies and practices in all counties and localities where clients are resettling.
Two (2) years of previous direct work experience in a culturally diverse environment. (Preferably refugee resettlement).
Experience with case management systems and other relevant software preferred.
Must possess a valid US driver’s license, have a good driving record (including 3+ positive points on the VA Motor Vehicle Record), and have at least three years of US driving experience. Willing to drive clients.

Physical Demands:
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision requirements due to computer work and driving a motor vehicle. Light to moderate lifting up to 25 lbs. may be required.
BENEFITS: Vacation, Sick, STD, LTD, Paid FML*, 15 paid holidays in 2026, Medical, Dental, Vision, Employee Assistance Program, retirement plan, After 1 year: Pension, Diocesan School Tuition Reimbursement K-12, Education Assistance. Closed between Christmas and New Years.

Thank you for your interest in joining Catholic Charities, Diocese of Arlington in the crucial work we do. Catholic Charities appreciates the time and effort it takes to submit an application.