Family Services Associate - Primary Care Center

Children's National Hospital • Full-time • Washington, DC, US • $44.78k - $74.63k / year • 4d ago

Description

This position supports the families of patients 0-3 years old, and their families, seen at THEARC Goldberg Primary Care Center. The Family Services Associate (FSA) follows up with families on needs identified during social needs screening, connects families with resources to meet needs, completes Early Intervention referrals. The FSA works closely with the social worker and other members of the multidisciplinary team to meet the needs of the patient and family.

Position Summary

Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.

Qualifications

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
1 year Working with individuals in crisis situations. (Required)

Required Skills/Knowledge
Bilingual ability preferred.

Functional Accountabilities

Delivers Patient/Family Focused Services

Complete screening interviews of patients and families utilizing hospital-approved screening tools.

Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.

Provide needed assistance, while respecting boundaries and setting appropriate limits.

Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with Other Family Services Staff

Manage requests from patients and families for hospital or community resources.

Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.

Manage referrals to outside organizations as directed by social work and in coordination with medical team.

Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc.

Contributes to Effective Multidisciplinary Communication

Communicate with social work and/or medical team about patient care needs.

Share verbally and in writing, relevant patient/family information with members of the treatment team.

Document activities according to Departmental guidelines in electronic medical record.

Participate in team meetings to address general and specific patient care issues.

Optimizes the Use of Available Resources

Develop and maintain resource information for the department.

Promote positive working relationships with community agencies.

Serve as liaison between hospital and agency staff assisting families with resources.

Identify gaps in services and research alternatives.

Organizational Accountabilities

Contributes to Furthering Professional Environment & Standards

Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.

Meet with social work or child life partner to review work performed for individual patients and families.

Participate in Family Service Team meetings and departmental staff meetings.

Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.

Ensure that chart documentation is co-signed by licensed Family Services staff member.

Participate in departmental performance improvement activities.

Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organization

Committed to diversity and recognizes value of cultural ethnic differences

Demonstrate personal and professional integrity

Maintain confidentiality at all times

Customer Service

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location: District of Columbia-Washington

Work Locations: Shaw Metro 641 S Street NW Washington 20001

Job: Non-Clinical Professional

Organization: Patient Services

Position Status: R (Regular) - FT - Full-Time

Shift: Day

Work Schedule: 0800-1630

Job Posting: Mar 16, 2026, 10:50:59 AM

Full-Time Salary Range: 44782.4 - 74630.4

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