IT Service Desk Specialist I - On-Site (U.S. Citizen)

JOIN OUR TEAM • Full-time • Fulton, Maryland, United States • $98k - $151k / year • 5d ago

Description:

NOTE: This opportunity is open to C2C or 1099 engagement (no third parties, please). The candidate MUST be a U.S. Citizen, local to the Laurel MD area, and available to be on-site full-time.

Daily Responsibilities

Maintain workstation and laptop operational baselines and cybersecurity compliance and provide desk-side and remote support to resolve software and hardware issues not resolved by the Global Service Center or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.
Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets.
Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.
Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.

Requirements:

Must of a U.S. Citizen (no dual status), as mandated by our government client.
Must be able to complete/pass/hold a federal public trust investigation.
This position is full-time on-site (Laurel MD).
2+ years of demonstrated experience in the above referenced IT service desk roles/ responsibilities
Must possess the following professional certifications: IAT I and CE (associate level).
Excellent analytical skills, attention to detail, and strong problem-solving abilities.
Excellent communication and collaboration skills.
BS/BA degree in Computer Science, Information Systems, Cybersecurity or equivalent experience may be substituted for a 4-year degree.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.