Howard University Middle School is seeking a motivated and dependable IT Assistant to support the day-to-day technology needs of our students, faculty, and staff. The ideal candidate is eager to grow professionally, demonstrates a positive attitude toward learning, and is committed to fostering a productive and safe technology environment for middle school learners. This is an excellent entry-level opportunity for individuals who are passionate about technology and education.
-
Provide firstline technical support for students, teachers, and administrative staff, resolving hardware and software issues in a timely manner.
-
Set up, configure, and maintain desktop computers, laptops, tablets, and other classroom technology devices.
-
Troubleshoot network connectivity issues and escalate complex problems to senior IT staff as needed.
-
Assist with the installation, updating, and removal of software applications across school devices.
-
Maintain an accurate inventory of all IT equipment, accessories, and consumable supplies.
-
Support teachers in the setup and operation of classroom technology including projectors, interactive whiteboards, audio/visual systems, and videoconferencing tools.
-
Assist with the deployment and management of student devices, including tablets and Chromebooks.
-
Help administer and troubleshoot learning management systems (LMS) and educational platforms used by students and staff.
-
Assist with configuration, enrollment, and basic troubleshooting of Apple devices (MacBooks, iPads, iMacs) used in classrooms and administrative offices.
-
Support Apple Device Management (MDM) solutions under the guidance of senior IT staff.
-
Familiarity with macOS and iOS environments is a strong plus; onthejob training will be provided for qualified candidates.
-
Maintain organized and clean IT storage areas, workstations, and equipment carts.
-
Document support tickets, resolutions, and recurring issues in the IT help desk system.
-
Communicate professionally and patiently with students, educators, and parents regarding technologyrelated matters.
-
Participate in ongoing professional development and training opportunities provided by the school.
-
Perform other duties as assigned by the IT Director or school administration.
-
High School Diploma or GED equivalent required.
-
Basic understanding of computer hardware, software, and networking concepts.
-
Ability and genuine willingness to learn new technologies and adapt to an evolving tech environment.
-
Strong communication skills with the ability to explain technical issues in plain language to nontechnical users.
-
Reliable, punctual, and able to work independently as well as part of a collaborative team.
-
Patience and a studentcentered, serviceoriented mindset.
-
Experience with or knowledge of Apple hardware, macOS, and iOS devices.
-
Familiarity with Google Workspace for Education or Microsoft 365 environments.
-
Prior experience in a school, educational nonprofit, or customerfacing technology support role.
-
CompTIA IT Fundamentals (ITF+) or similar entrylevel certification is a plus but not required.
-
Experience with Mobile Device Management (MDM) platforms such as Jamf or Apple School Manager.
Work Environment & Physical Requirements
-
Primarily schoolbased environment with exposure to classrooms, computer labs, and administrative offices.
-
Occasional need to lift and carry equipment up to 40 lbs.
-
May require stooping, kneeling, or reaching to install or service equipment.
-
Standard school hours apply; occasional early morning or afterschool availability may be needed for special events or system updates.
Our mission is to provide a sound foundation in all academic subjects, with a concentration in mathematics and science; the intellectual, social and emotional growth of each student will be nurtured, while an appreciation for diversity and sensitivity of all individuals will be encouraged in an enriched educational environment that will prepare students to succeed in high school and beyond.
