Seasonal Call Center/Help Desk Support-Tier 1

The Maryland-National Capital Park and Planning Commission - PGC Parks and Recreation • Remote (Riverdale, MD, US) • $16 - $19 / hour • 3d ago

Description

The Management Services Division is seeking Help Desk Support Staff to provide customer service through phone calls and emails for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show comfort with technology, and effective task-management skills with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. On-the-job training is provided.

For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Joelle Edmond, Joelle.Edmond@pgparks.com or Brenda Miller Brenda.Miller@Pgparks.com.

Examples of Important Duties

Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
Providing troubleshooting support to end users and clients
Recording and tracking incident reports through ticketing software

Minimum Qualifications

Required

High School Diploma

Minimum age of 18

Preferred

Previous customer service, call center, retail, or front-desk experience
Typing speed of 40+ words per minute (WPM), with an emphasis on accuracy
Basic experience with Microsoft Office Suite, including Outlook and data entry in Word or Excel

Supplemental Information

May be subject to drug and alcohol testing.

Work hours

The call center operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Work hours may change during the summer season. Scheduled hours are based on the operational needs of the call center.

Working Conditions/Environment

Work is performed on site in a call center setting
Position requires sitting for extended periods and using a computer and headset

Supplemental information

Employment is contingent upon a favorable background check.
Part-time position working 32 hours a week.
Schedules include evenings, weekends, and holidays
After six months of successful employment, employees may be eligible for a hybrid work schedule
Must be able to manage a steady call volume and provide professional customer service

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.

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