Shift Timing: 11:00 PM – 7:30 AM EST
Duration: 6+ months (Contract)
Position Summary
This role contributes to the Tier 2 Network Operations Center (NOC), responsible for incident management within the operational environment. The specialist will diagnose system and network failures and resolve basic technical queries. The position requires attention to detail, multitasking, and collaboration with team members to maintain high availability networks, messaging systems, and Air-to-Ground data communications systems.
Primary Responsibilities
- Monitor network management systems and coordinate with telecom providers to restore services.
- Track incident details accurately and update the incident management tool promptly.
- Troubleshoot and resolve routine system and network issues; escalate complex issues to senior team members.
- Apply technical knowledge to support high availability IP networks and connected systems.
- Work with senior team members to resolve moderate to complex issues impacting critical services.
- Use discretion to interpret and apply established processes; errors may have widespread impact.
- Monitor and troubleshoot system performance; resolve or escalate network issues as necessary.
- Participate in network solutions design and configuration.
- Train on three NOC positions (Transport, DataLink, Applications) over 4–6 months.
- Transport: Monitor all network components, including routers, switches, firewalls, and circuits.
- DataLink: Monitor ground stations, radios, and central processing systems for air-to-ground communications.
- Applications: Monitor central channels connected to routers that handle daily message flow.
- Provide guidance to customers and business units to resolve technical problems.
- Exhibit strong customer service skills and efficiency in multitasking, prioritizing, and delegating responsibilities.
Required Qualifications
- Network+ Certification
- Knowledge of TCP/IP networking protocols, computer hardware/software interconnections
- Understanding of ITIL/ITSM concepts and practices
- Experience troubleshooting Cisco devices
- Familiarity with HSRP/BGP routing protocols
- Education & Experience:
- AA/AS degree or equivalent 2-year post-high school training with 1–2 years relevant experience OR
- High School Diploma/GED with 2 years relevant experience
Preferred Qualifications
- CCNA Certification
- Knowledge of Remedy, Netcool, Office 365, ServiceNow
Additional Information
- This is a 24x7 operation requiring some weekends and holidays.
- Background check and drug screening required for all external hires.
- Diversity and inclusion are core values, with a commitment to providing equal employment opportunities.
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About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Pay: $30.00 - $33.00 per hour
Experience:
- IT support: 2 years (Required)
Ability to Commute:
- Annapolis, MD 21401 (Required)
Work Location: In person
