POSITION FOCUS
Assist the General Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager and assist the F&B Director to achieve private dining/event sales goals by coordinating excellent dining events at Hello Betty. You will be responsible for assisting in every aspect of an event, from booking reservations and menu planning to evaluating success during and after an event. The goal is to organize unforgettable events and repeat clients that will ensure the entertainment of participants and facilitate the completion of business objectives.
SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.
ESSENTIAL RESPONSIBILITIES
- Monitor servers, server assistants, bartenders, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, general appearance standards, and tracking attendance.
- Supervise service of guests, being watchful of signals from guests in need of service.
- Monitor/inspect the side-work duty completion by servers, server assistants, and bartenders.
- Maintain bank to SOP, ensuring it is balanced and secure at all times.
- Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and ensure floor plan is covered.
- Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
- Communicate daily with restaurant manager with regard to special events, house counts, etc. amd emsure communications with team members to keep them well informed of activities.
- Assist restaurant managers in conducting menu classes and taste panels.
- Create BEO packets and maintain an adequate supply of menus are available for all shifts.
- Maintain and update office calendar with all new events
- Assist in the execution of private events
- Assist with the planning and execution of restaurant level promotions such as beer dinners, wine dinners, chef classes etc.
- Assist with Social Media Platforms - Facebook, Instagram, Twitter.
- Assist the F&B Director by developing relationships with residential concierges in the local trade area, distributing promotional items inclusive of menus, offers, etc. Assist with weekly visits to ensure best positioning of brand in key areas. Track and report results.
- Answer phones and ensure all inquiries are dealt with accurately, timely and in a professional manner (within the same business day or by 10am the next business day).
- Responds to telephone and in-person inquiries regarding reservations, F&B outlet information, and guest concerns within 24 hrs.
- Understand requirements for each event and plan the event with attention to details, and financial/time constraints.
- Prepare sales contracts within 24 hours of receiving verbal affirmation of the event and build BEO’s once contract is finalized.
- Oversee event happenings and act promptly to resolve any issues that arise before, during, and after the event.
- Respond to e-mails and phone calls in a timely manner (within 24 hours).
- Create leads and gather details of events.
- Compile detailed activity reports to include bookings, cancellations, deposits, payments, sales projections and leads
- Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
- Work with Executive Chef on strategic pricing and work with Restaurant Managers for event coordination and beverage pricing to achieve sales goals.
- Represent Hello Betty and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, and sincere attitude.
- Conduct walk-in tours as necessary.
- Handles multiple projects simultaneously with great attention to detail.
OTHER RESPONSIBILITIES
- Assist guests with changes and special requests, as needed.
- Assist other associates and departments to contribute to the best overall performance of the department and the hotel.
SUPERVISORY DUTIES
up to 20 team members
JOB QUALIFICATIONS
Competencies
Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations
Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions
Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of the audience. Accepts and provides feedback positively.
Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Ability to gauge progress with respect to overall impact and results.
Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
Knowledge/Skills
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Knowledge of Tripleseat software (or ability to learn) Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling. Excellent vision required as contracts and letters are handwritten, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi-tasking skills
Abilities
Bending/kneeling/lifting - repeated bending, kneeling and lifting. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of items up to 25 lbs.
Education/Formal Training
High school diploma or vocational secretarial.
Experience
2 yrs. of experience in Hospitality, Catering, Event Coordination. Previous administrative experience preferred.
Material/Equipment Used
Basic office equipment and materials
Environment
General office and hotel environment
- This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Experience:
- Events management: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
