Position Summary
The Parts Associate is responsible for providing exceptional customer service and support to both internal and external customers by accurately identifying, sourcing, ordering, receiving, and distributing parts. This position plays a critical role in supporting equipment uptime by ensuring parts are available when needed and inventory records are maintained accurately. The Parts Associate serves as a key liaison between customers, service technicians, vendors, and the Parts Department.
Essential Duties and Responsibilities
Customer Service & Parts Sales
- Assist customers, service technicians, and sales personnel with parts inquiries and orders.
- Identify and recommend appropriate parts using manufacturer catalogs, software systems, and technical resources.
- Prepare and process parts quotations, sales orders, and invoices.
- Provide prompt, professional, and courteous customer service.
- Follow up on open quotes, backorders, and customer requests.
- Resolve customer concerns and escalate issues when necessary.
Inventory Management
- Receive, inspect, and accurately process incoming parts shipments.
- Stock inventory in designated warehouse locations.
- Maintain accurate inventory records and transactions within the ERP system.
- Participate in cycle counts and physical inventory processes.
- Monitor inventory levels and notify management of low-stock or fast-moving items.
- Assist with identifying obsolete or slow-moving inventory.
Order Fulfillment
- Pick, pack, and ship customer and branch transfer orders accurately and efficiently.
- Ensure parts orders are completed and delivered within established timelines.
- Coordinate freight shipments and returns as needed.
- Verify order accuracy prior to shipment or customer pickup.
Vendor Coordination
- Assist with purchasing and replenishment activities as directed.
- Communicate with vendors regarding pricing, availability, lead times, and order status.
- Process warranty parts returns and vendor return authorizations.
- Maintain accurate documentation related to purchases and returns.
Internal Support
- Support Service Department personnel by ensuring timely availability of required parts.
- Coordinate with technicians regarding parts requirements for scheduled repairs and maintenance.
- Work closely with branch personnel to meet customer needs and operational goals.
- Assist in maintaining a clean, organized, and safe parts warehouse.
Administrative Responsibilities
- Maintain accurate customer and inventory records.
- Process purchase orders, receiving documents, and inventory adjustments.
- Utilize company software systems to manage inventory and customer transactions.
- Complete required reports and documentation accurately and on time.
Qualifications
Experience
- Previous parts, warehouse, inventory, customer service, or equipment industry experience preferred.
- Experience in heavy equipment, construction equipment, aggregate equipment, trucking, industrial equipment, or related industries is a plus.
Knowledge, Skills, and Abilities
- Strong customer service and communication skills.
- Ability to learn and understand equipment parts and components.
- Basic understanding of inventory management principles.
- Strong organizational and time-management skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Proficiency with computer systems, ERP software, and Microsoft Office applications.
Compensation and Benefits
· Compensation starting at $23.00 hourly
· Simple IRA with company match
· Comprehensive benefits package, including fully paid healthcare for employees and dependents
· Health, Dental, Vision insurance
· Paid Time off
· Company Paid Holidays
· Advancement Opportunities
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
