Case Manager

Heartly House, Inc. of Frederick County, Maryland • Full-time • Frederick, MD, US • $25 - $26 / hour • 11m ago

Job Title: Case Manager

Location: Frederick, MD

Organization: Heartly House
Position Type: Full-Time, Non-Exempt, Non-Essential, 35 hours/week
Schedule: Monday–Friday, 9:00 AM – 4:30 PM, occasional evening hours when needed
Reports To: Community Based Services Director
Location: Frederick County, MD (with travel to satellite locations)
Benefits: Eligible

Pay Range: $25.50-26.50 hourly

About Heartly House

Heartly House has served the Frederick County community for over 40 years, providing comprehensive services to survivors of intimate partner violence, sexual violence, child abuse, and human trafficking. Our programs are rooted in trauma-informed, client-centered care with a mission to end abuse and empower survivors through prevention, intervention, and advocacy.

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Position Summary

Heartly House is seeking a dedicated and trauma-informed Case Manager to provide direct services to survivors of intimate partner violence, sexual assault, human trafficking, and child abuse. This role plays a vital part in client stabilization and recovery by offering compassionate care, crisis intervention, resource coordination, and education throughout Frederick County. Case Manager will assess client needs, create care plans, and coordinate services internally and externally.

Key Responsibilities

Provide comprehensive case management services to clients affected by intimate partner violence, sexual violence, child abuse, and human trafficking.
Conduct client screenings and need assessments to determine appropriate Heartly House services.
Coordinate with internal teams to ensure access to services.
Connect clients with appropriate community resources such as housing, legal aid, mental health services, medical care, and other social services.
Advocate for clients with our community partners when services are needed.
Collaborate with local agencies to facilitate and maintain connections to community resources and services for coordination of care.
Provide crisis intervention, supportive listening, and safety planning.
Educate clients on the dynamics of abuse and provide support, safety planning, and resource referrals.
Apply de-escalation techniques and grounding strategies for clients in crisis.
Maintain accurate, confidential, and up-to-date documentation of client interactions and case progress in accordance with organizational policies and grant requirements.
Complete Lethality Assessment Program (LAP) training in order to provide screenings and follow-up.
Participate in regular team meetings and case consultations with the team.
Participate in all required staff meetings, training, and supervision.
Travel off-site to deliver case management at satellite and partner locations.
Facilitate life skills workshops as needed.
Provide education and outreach efforts in the community on IPV, sexual assault, child abuse, and human trafficking as needed.
Adhere to and uphold all organization policies and procedures.
Serve as a mandated reporter for child abuse, suicide, and homicide
Become a certified Application Assistant for Maryland’s Safe at Home Address Confidentiality Program.
Always maintain client confidentiality and adhere to agency policies and trauma-informed philosophies.
Complete other duties as assigned by the Case Management Director or Case Management Leadership Team.

Required Qualifications

High School Diploma or equivalent.
Dedicated to supporting survivors of IPV, sexual violence, child abuse, or human trafficking.
Strength in challenging interactions.
Knowledge of trauma-informed care principles.
Excellent written, verbal, and interpersonal communication skills.
Ability to maintain professionalism and empathy while working with diverse populations.
Demonstrates sound judgment, initiative, and crisis decision-making.
Ability to work independently and collaboratively in a fast-paced environment.
Strong judgment and initiative with effective problem-solving skills.
Strong organization and time management skills.
Strong computer and technical proficiency across multiple systems, including Microsoft Office.
Availability to work flexible hours, including occasional evenings, weekends, or holidays
Reliable transportation and valid driver’s license for travel between office locations and meetings.

Preferred Qualifications

Familiarity with SharePoint in Microsoft Suite.
Relevant professional experience or education in a related field.
Knowledge of trauma-informed care principles.

Training & Requirements

Successful completion of all required Heartly House Learning Management System (LMS) courses upon hire.
Ongoing participation in continuing education and professional development.
Compliance with all internal policies, procedures, and certification requirements as outlined by Heartly House and relevant authorities.

Benefits

Heartly House offers a supportive work environment with opportunities for growth and professional development. Benefits may include:

Paid time off (PTO) and observed holidays
Health, dental, vision, and life insurance
401k Retirement plan
Mileage Reimbursement
Ongoing training and certification support
Meaningful, mission-driven work that makes a difference in the community

Job Type: Full-time

Pay: $25.50 - $26.50 per hour

Expected hours: 35 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you live in or near Frederick, MD?
Do you have reliable transportation to travel between office locations?
Are you Bilingual or Multilingual? If so, what language(s) do you speak?

Work Location: In person

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