ADMINISTRATOR V SUPERVISOR

State of Maryland - MDH Dep Secretary Health Care Financing & Medicaid • Full-time • Baltimore, MD, US • $87.25k - $112.88k / year • 1w ago

GRADE

LOCATION OF POSITION

MDH - Deputy Secretary for Health Care Financing and Medicaid

201 W. Preston Street

Baltimore, MD 21201

Main Purpose of Job

The Waiver Help Team Supervisor is responsible for the strategic oversight, data integrity, and cross-departmental coordination of the Waiver Help Team. The Waiver Help Team uses data, communications, and policy research to ensure complex waiver-related constituent inquiries are thoroughly researched, tracked, and resolved in a timely and consistent manner. The Supervisor serves as a critical bridge between the team and agency leadership, ensuring leadership is informed of emerging issues, trends, and operational needs related to waiver inquiries.

The Waiver Help Team Supervisor is a self-directed leader who utilizes data analytics to track departmental performance, identify systemic process improvements, and provide high-level briefings to executive stakeholders. This position manages and directs the work of the Waiver Help Team, establishing priorities, workflows, and service standards for case intake, research, tracking, and closure. This position also provides guidance on complex or sensitive cases, ensures consistent application of eligibility policy and procedures, and monitors workload to prevent delays or dropped cases.

This position reviews and synthesizes information provided by analysts and elevates findings, risks, and recommendations to leadership. The Waiver Help Team Supervisor identifies recurring constituent issues and systemic barriers and advises leadership on operational improvements, workflow adjustments, or policy clarification needs. Additionally, this position oversees case tracking and reporting, ensuring accurate and timely metrics related to volume, timeliness, outcomes, and trends are provided to leadership. This position also supervises, plans, and organizes the work of subordinate staff and represents the Waiver Help Team in meetings and briefings with agency leadership as required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

One (1) year of constituent service experience (i.e., experience/background managing elevated constituent inquiries, especially concerning state or federal policy).

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following:

Experience applying and interpreting complex state or federal policy with a specific focus on analysis or implementation of Medicaid Waiver programs (e.g., 1915(c) Home and Community-Based Services / HCBS waivers eligibility policies and statutory requirements.)
Experience directly supervising professional staff or interns.
Experience analyzing data to identify trends, establish performance metrics, and translate raw metrics and trend reports into compelling insights, process improvements, and executive-level strategic briefings.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

MDHMedCare

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