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Client Service Representative

Anne Arundel County Community Action Agency • Full-time • Annapolis, MD, US • $19 - $21 / hour • 6m ago

Job Description

Program: Energy Assistance Programs

JOB TITLE: Client Service Representative

REPORTS TO: Director of Energy

SUPERVISES: N/A

Position Summary: The Client Services Representative serves as the first point of contact for individuals and families seeking services through AACCAA. This position provides high-quality customer service, intake support, and program guidance while ensuring compliance with federal, state, and Community Services Block Grant (CSBG) requirements. The role is critical in supporting AACCAA’s mission to reduce poverty, empower individuals, and strengthen communities through coordinated services and resources.

Essential Duties: Greet and assist clients in person, by phone, and electronically in a professional and respectful manner. Conduct initial client intake and screening for eligibility across programs. Accurately enter and maintain client data in agency databases. Provide information on available services, referrals, and community resources. Schedule appointments and coordinate service delivery with program staff. Maintain confidentiality of client information in accordance with applicable laws and regulations. Assist with documentation collection and verification for program eligibility. Support outreach efforts and community engagement activities as needed. Ensure compliance with CSBG Organizational Standards and agency policies

Requirements:

Minimum Education: High school diploma or GED required; Associate’s degree preferred

Minimum Qualification: 1–2 years of customer service, intake, administrative support, or human services, social services, or nonprofit environment, experience working with diverse and underserved populations preferred(preferred). Ability to remain professional, courteous, and effective when working with the public in high pressure or emotionally sensitive situations. Strong communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information

Basic proficiency: Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications: Experience in a Community Action Agency or human services environment, Bilingual (Spanish or other languages) highly desirable, familiarity with intake systems or case management software

Core Competencies: Customer Service Excellence, Attention to Detail and Data Accuracy, Cultural Competence and Sensitivity, Problem-Solving and Resourcefulness, Ability to Work Independently and as Part of a Team, Work Environment & Physical Requirements, Primarily office-based with frequent interaction with clients, Ability to sit for extended periods and use a computer, Occasional lifting of files or materials (up to 15 lbs), Must have the ability to maintain confidentiality.

Job Type: Full-time

Pay: $19.50 - $21.00 per hour

Benefits: