Assistant General Manager

THB Bagelry & Deli - Columbia • Full-time • Columbia, Maryland, United States • $19 - $25 / hour • 1w ago

We’re Hiring: Assistant General Manager

Location: Columbia, MD.

Step up. Lead proud. Serve strong. Grow fast. — No Nights!

Who We Are

At THB, we’re all about bold flavors, fast pace, and unforgettable guest experiences. We lead with hustle, heart, and hospitality — and we don’t believe in doing it the old-school way.

And the best part? No night shifts. Period.

Who You Are

You’re the right hand every GM dreams of. You’ve got experience under your belt, a sharp eye for the floor, and the drive to lead when it counts. You're ready to roll up your sleeves, bring the energy, and take the next step in your leadership journey.

What You’ll Do

Support daily operations and drive the guest experience
Coach and develop team members to THB standards
Own scheduling, inventory, and line flow like a pro
Bring the vibe — every shift, every time
Jump in when the GM’s out and keep the wheels turning
Help manage costs, boost team morale, and execute like a boss

What You Bring

2+ years of high-volume restaurant leadership experience
A hands-on, guest-first mentality
Confidence coaching, training, and holding the team accountable
Operational know-how — and a love for fast-paced action
The hunger to grow into a future GM role
ServSafe certified or ready to get it

Why You’ll Love It Here

No nights. Ever.
Competitive pay + bonus opportunities
Benefits and paid time off
Career path to General Manager and beyond
A team-first culture that feels like family
High standards, good vibes, real impact

What We Offer

45 to 50 hour, 5-day work week
Alcohol-Free Environment
Quarterly Bonus based on Results
Company Benefits to include Sick Time, 401K with company match, Health, Dental & Vision

Ready to Grow with Us?

Apply now and become part of a team where growth is real, support is strong, and every shift feels like momentum.

Overview
The Assistant General Manager plays a crucial role in supporting the overall operations of the business. This position is responsible for assisting the General Manager in managing daily activities, ensuring high standards of customer service, and leading a team to achieve operational excellence. The ideal candidate will possess strong leadership skills and a commitment to fostering a positive work environment.

Duties

Assist in overseeing daily operations to ensure efficiency and effectiveness.
Supervise staff, providing guidance and support to enhance performance.
Manage cash handling procedures, including cash register operations and POS systems.
Conduct employee orientation and training programs to ensure all team members are equipped with necessary skills.
Implement shift management strategies to optimize workforce productivity.
Monitor inventory levels and assist in purchasing decisions as needed.
Maintain high standards of customer service, resolving any issues that arise promptly.
Utilize time management skills to prioritize tasks and meet deadlines.

Skills

Proficient in cash handling and operating cash registers.
Strong supervisory skills with the ability to lead and motivate a team.
Experience with POS systems and financial transactions.
Ability to manage multiple tasks effectively while maintaining attention to detail.
Excellent time management skills, ensuring efficient workflow throughout shifts.
Leadership qualities that inspire teamwork and foster a positive workplace culture.
Capability to buy or source products effectively based on business needs.

This position is ideal for individuals looking to advance their careers in management while contributing positively to the operational success of the organization.

Required Knowledge and Experience

Must be at least 21 years of age
Proven work ethic, punctual
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills
Strong analytical/decision-making skills
Basic personal computer skills
Bi-lingual (Spanish) skills are a plus
1+ years’ experience working in food service or retail environment
Supervisory experience preferred but not required
Must have a valid driver’s license and access to a personal vehicle before, during and after the workday

Required Education

High School diploma or equivalent preferred

Working Conditions
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters. Slip resistant shoes are the standard for the team.

Physical Activity
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.

THB Bagelry and Deli is an equal opportunity employer. We value a diverse workforce and an inclusive culture. THB encourages applications from all qualified individuals and does not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.

Pay: $19.00 - $25.00 per hour

Expected hours: 38.0 – 45.0 per week

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

2w ago

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