Community Health Worker

trüHealthNow • Full-time • Centerville, MD, US • $0 - $46k / year • 6d ago

Company Overview

truHealthNow is a modern primary care company focused on humanizing healthcare for all. We are based in Maryland and Virginia, and strive to provide the best care for our communities with kindness and compassion.

Our primary cares are designed to serve as a medical hub (with behavioral and dietary health services) for individuals to live healthy.

What are we looking for?

We are seeking a compassionate, organized, and patient-focused Community Health Worker (CHW) to support our care coordination and patient outreach initiatives remotely.

Position Summary

The Community Health Worker will serve as a liaison between patients, healthcare providers, and community resources. This role focuses on patient engagement, care coordination, follow-up, health education, and connecting patients with services that support their overall health and well-being.

The ideal candidate has strong communication skills, is comfortable working remotely, and is passionate about helping patients navigate the healthcare system.

Key Responsibilities

Conduct patient outreach and follow-up calls to support continuity of care.
Assist patients in navigating healthcare services, appointments, referrals, and follow-up care.
Support and help administer relevant care management programs and care plans.
Identify barriers to accessing healthcare, including transportation, insurance, financial concerns, and community resource needs.
Connect patients with appropriate community resources and social support services.
Support care coordination between patients, providers, and other members of the healthcare team.
Help patients understand care instructions, preventive health recommendations, and available healthcare resources.
Follow up with patients regarding referrals, missed appointments, and recommended services.
Maintain accurate and timely documentation of patient interactions and outreach activities in the designated electronic systems.
Identify patients who may benefit from additional support and communicate their needs to the appropriate clinical team members.
Maintain patient confidentiality and comply with applicable HIPAA privacy and security requirements.
Participate in team meetings, training sessions, and quality improvement initiatives.
Perform other related duties as assigned.

Qualifications

Previous experience as a Community Health Worker, Patient Navigator, Care Coordinator, Medical Assistant, or in a similar healthcare support role preferred.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to communicate compassionately and professionally with patients from diverse backgrounds.
Comfortable using computers, electronic health records, and communication platforms.
Ability to work independently, manage priorities, and meet deadlines in a remote environment.
Understanding of patient confidentiality and HIPAA requirements.
High school diploma or equivalent required; additional healthcare education or relevant certifications preferred.
Community Health Worker preferred or Medical Assistant certification.

Work Environment

Full-time position.
Must have a reliable internet connection and a suitable workspace.
Must be able to communicate effectively with patients and healthcare team members by phone and electronic communication.
Occasional in-person meetings or travel may be required if applicable to the role.

Why Join truHealthNow?