Support Planner/Case Manager

Beatrice Loving Heart • Full-time • MD, US • $52k / year • 1w ago

Position summary

Beatrice Loving Heart is seeking a Supports Planner / Case Manager to provide care coordination for individuals receiving community-based services. The Supports Planner serves as the primary point of contact for assigned participants, assesses needs and support networks, and assists in the development and monitoring of person-centered plans of service. Remote training and the equipment required to perform the role are provided.

Essential duties and responsibilities

Assess client capacities and contribute to the development of plans of service for coordination services.
Promote health behaviors that support optimal health and well-being.
Establish telephone contact with clients, family members, and caregivers to coordinate services and monitor existing plans of service.
Conduct on-site visits and coordinate person-centered plans of service.
Gather information required for the development of plans of service.
Manage multiple priorities and adjust work as needed to maintain service quality.
Document activities in accordance with the organization’s contractual billing guidelines.
Collaborate with social workers, registered nurses, and other professionals to support individuals with complex medical or psychological needs.
Educate clients on the philosophy and purpose of self-direction and assist with access to resources.
Apply critical thinking to assess and resolve complex client-related situations.
Assist clients transitioning from nursing facilities or assisted living settings to community-based living.
Identify internal and external resources and coordinate with community agencies and providers to support client-directed outcomes.

Work conditions

This position is performed primarily by telework, with required on-site visits. A high-speed internet connection and proficiency in Microsoft Office (Word, Excel, Access, and Outlook) are required. The employee manages an assigned caseload and schedule with limited direct supervision.

Compensation

Salary is based on education and experience in a related field.
Mileage reimbursement is provided.
An Employment Security Offer Letter Agreement includes an annual performance-based bonus and pay increase.
Employer-paid training is provided.
A company laptop, cell phone, and printer are issued.
An employee referral program is available.

Benefits

Paid vacation and sick leave accrual
Paid company holidays
Gym membership discounts at participating facilities, including LA Fitness and Planet Fitness
Recreational discounts available statewide in Maryland, including movie theaters and amusement parks

Additional information on the Supports Planner role is available at https://www.screencast.com/t/Sp8xyr1n

Applications must be submitted at https://careers.blhnurses.com/apply/support-planner?req=314d0c18-f34b-4d70-8fa0-94a0644ddac6

Minimum qualifications

Bachelor’s degree from an accredited four-year college or university in health or human services, or a related field such as psychology, sociology, counseling, physical therapy, or social work
Demonstrated oral and written communication skills
Ability to conduct research using computer-based and other sources
Proficiency in Microsoft Office, including Excel and PowerPoint
Ability to prepare routine reports and correspondence
Ability to communicate effectively with individuals of varied cognitive abilities and maintain professional relationships
Ability to read and interpret employment documents, assessment reports, and procedure manuals
Valid Maryland driver’s license and reliable transportation
Ability to work independently, manage an assigned schedule, set priorities, and complete multiple tasks
Ability to adapt to organizational policy and procedural changes
Commitment to the mission and core values of Beatrice Loving Heart
Honesty and integrity in the performance of assigned duties