About Us
At Terrapin Care Center, we are dedicated to providing top-notch healthcare and a supportive environment for our patients. We believe every interaction counts and directly contributes to our patients' healing and well-being.
We are seeking a compassionate, detail-oriented, and adaptable team member to step into a key hybrid role as a Front Desk Patient Manager & Chiropractic Assistant. You will be the face of our practice—creating positive patient experiences, managing front office flow, and directly assisting with clinical therapies and patient education.
Key Responsibilities
Chiropractic Assistant & Patient Care:
- Educate patients on office flow, treatment intensity, and how to gauge tolerance.
- Instruct, direct, and set up patients on traction equipment; explain the purpose of traction within Chiropractic Biophysics (CBP).
- Demonstrate prescribed active exercises and explain their purpose as a function of CBP.
- Apply cryotherapy and monitor multiple patients simultaneously for safety and comfort during treatment.
- Maintain, fit, and demonstrate proper use of Durable Medical Equipment (DME) such as back braces, knee braces, and Dennerolls.
- Manage DME inventory and guide patients through the complaint and return process.
- Maintain meticulous patient documentation, including travel cards and DME compliance forms.
- Keep clinical and treatment areas clean, organized, and welcoming.
Front Desk & Patient Management:
- Engage with patients warmly and professionally, guiding them through every step of their visit.
- Handle appointment scheduling, confirmations, patient check-in/out, and filing.
- Verify insurance coverage, process pre-certifications, collect copays, and manage billing documentation using our EHR system.
- Collaborate with the clinical team to ensure high appointment adherence and smooth patient retention.
- Assist with community marketing events, wellness seminars, and health fairs.
Desired Qualities & Qualifications
- Qualities: Empathetic, detail-oriented, quick learner, and a true team player. Skilled at balancing warm hospitality with clear assertiveness in a fast-paced environment.
- Education: High school diploma or equivalent required.
- Experience: Previous healthcare, chiropractic, or customer service experience is a plus.
- Skills: Proficiency with Electronic Health Record (EHR) systems preferred; strong organization and communication skills are essential.
Office Hours & Availability
- Mon & Wed: 7:45 AM – 7:00 PM
- Tues & Thurs: 12:00 PM – 7:00 PM
- Fri: 7:30 AM – 2:00 PM
(Must be flexible to work assigned shifts across these operational hours. Remote work is not available for this position.)
Why Join Us?
- Competitive compensation with room for performance-based growth following your 90-day review.
- Positive, supportive, and inclusive team culture.
- Opportunity to learn specialized care protocols like Chiropractic Biophysics (CBP).
- Meaningful work where your daily efforts directly impact patient health and recovery.
How to Apply
We are looking for someone who wants a stable, long-term position and can start immediately.
Please send your resume and a cover letter explaining why you feel this front desk and clinical role is the right fit for you.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 1 year (Preferred)
Ability to Commute:
- College Park, MD (Required)
Work Location: In person
