Administrative Assistant/ Customer Service Representative

Myers Auto Service • Full-time • Waldorf, Maryland, United States • $19 - $26 / hour • 1w ago

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Position Summary

We are a family-owned automotive repair shop looking for a dependable, organized, and personable Administrative Assistant/ Customer Service Representative to help keep our office running smoothly. This is an entry-level administrative position focused on supporting our team with basic office tasks while providing excellent customer service.

The ideal candidate is reliable, eager to learn, and comfortable working in a fast-paced automotive environment. Our shop operates with a direct, team-oriented communication style, so the ability to accept constructive feedback professionally, adapt quickly, and maintain a positive attitude is essential.

This position also offers an opportunity for professional growth. For the right individual, there is potential to receive hands-on training and develop into a Junior Service Writer role, learning the fundamentals of customer service, vehicle repair coordination, estimating, and shop operations.

Responsibilities

Answer and direct incoming phone calls
Greet customers in a friendly and professional manner
Schedule appointments and update the shop calendar
Receive customer payments and process transactions
File paperwork and maintain organized records
Enter basic customer and vehicle information into our management system
Respond to emails and assist with general correspondence
Audit daily paperwork and invoices to help identify potential discrepancies
Maintain a clean and organized reception area
Assist with office duties, including copying, scanning, and data entry
Support the service advisors and management team as needed
Support Gas Station operations when applicable
Learn basic shop operations and assist with administrative tasks that support the service department
Basic cash handling, including nightly register close-out
Maintain on-hand inventory for parts and make orders to fulfill stock
Perform other administrative duties as assigned

Qualifications

High school diploma or equivalent
Basic computer skills, including Microsoft Office Programs and email
Strong organizational and time-management skills
Excellent verbal and written communication skills
Professional appearance and positive attitude
Ability to multitask and prioritize work efficiently
Reliable attendance and punctuality
Customer service experience is preferred but not required
Basic knowledge of QuickBooks is a plus
Preferred candidates will have previous experience in the automotive service industry

What We're Looking For

A self-starter who takes initiative and follows through on tasks
Willingness to learn new systems, processes, and the automotive service industry
Ability to receive constructive feedback professionally and use it as an opportunity for growth
Emotional maturity and resilience to work in a fast-paced shop environment where communication is often direct and focused on solving problems efficiently
Interest in developing new skills and taking on additional responsibilities over time
A dependable team player with a strong work ethic and a positive attitude

If this role sounds like a great fit for you, please provide your resume and at least three references. This role may require a drug screen and background check.

Pay: $19.00 - $26.50 per hour

Expected hours: 40.0 per week

Benefits: