Title: Data Verification Specialist

Austin, TX / Grand Rapids, MI

Customer Success /

Full-time /

Hybrid

Job Description:

Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn't take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs in 2023. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

As a Data Verification Specialist, you'll be at the forefront of maintaining and enhancing our product database, ensuring accuracy, and upholding database integrity. You'll be a data detective and will play a vital role in protecting our customers from fraud.

Responsibilities:

Meticulously examine data from various sources to ensure accuracy and completeness
Identify and correct data errors and inconsistencies
Research and verify missing information to ensure data completeness
Conduct an average of 35 daily outreach calls to confirm business information
Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
Maintain confidentiality and security of sensitive information

What you will need:

Clerical office skills, including computer skills and data entry preferred
Detail-oriented with strong investigative skills
Reliable with a positive and professional attitude and strong work ethic
Ability to learn to navigate through different systems and portals
Adaptability to handle changes in procedures and software system
Ability to prioritize, ask questions when appropriate and exercise good judgment
Strong organizational skills with an ability to manage time and resources effectively
Excellent communication and interpersonal skills

Benefits:

Health, dental, and vision Insurance
401k with matching and no waiting period
Equity
Wellness reimbursement of $300/year
Life insurance
Parental leave
Flexible PTO
Remote work reimbursement
12 company-paid holidays
No work on your birthday
We believe that company culture is the best predictor of success. Learn more about CertifID&#39;s culture here

Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

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