Network Operations Center (NOC) / Incident Manager - (Aerospace)

Location: Annapolis, MD 21401
Job Type: Contract – 12 Months, with potential Contract-to-Hire
Schedule : Overnight / Mid Shift – 11:00 PM to 7:30 AM EST
Work Arrangement: 100% Onsite
Employment Type: Contract

Job Summary

We are seeking a Network Operations Center (NOC) / Incident Manager to join a 24x7x365 Network Operations Center supporting critical network and communication systems. The ideal candidate will have hands-on experience with network monitoring, incident management, Cisco troubleshooting, and TCP/IP networking.

This position will monitor network systems, troubleshoot incidents, coordinate resolution efforts, and escalate complex issues when necessary. The selected candidate will also receive cross-training across Transport, DataLink, and Applications NOC functions.

Responsibilities

Monitor network management systems and identify network/system incidents.
Troubleshoot network and system issues and determine appropriate resolutions.
Troubleshoot Cisco routers, switches, firewalls, and network circuits.
Monitor and troubleshoot network performance.
Track incidents and maintain accurate information in incident management systems.
Coordinate with telecom providers to support service restoration.
Diagnose and resolve routine technical issues for customers and business units.
Escalate moderate and complex technical issues to senior team members.
Monitor high-availability IP networks, messaging systems, and air-to-ground communication systems.
Follow established incident management, deployment, configuration, and maintenance procedures.
Provide technical guidance to customers when resolving issues.
Manage multiple incidents and priorities while maintaining strong attention to detail.
Work collaboratively with senior NOC team members.
Participate in training across Transport, DataLink, and Applications functions.
Work scheduled overnight shifts, including occasional weekends and holidays.

Required Qualifications

US Citizenship required
High School Diploma/GED with 2+ years of relevant experience, OR Associate degree/2-year post-high-school training with 1–2 years of relevant experience.
Network+ Certification required
Knowledge of TCP/IP networking protocols
Experience troubleshooting Cisco devices
Knowledge of BGP and HSRP routing protocols
Understanding of ITIL/ITSM concepts and practices
NOC, network operations, network support, or incident management experience
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to multitask, prioritize, and manage multiple incidents
Strong attention to detail
Ability to work a fixed 11:00 PM – 7:30 AM EST shift

Preferred Qualifications

CCNA Certification
Experience with ServiceNow
Experience with Remedy
Experience with Netcool
Experience with Microsoft Office 365
Experience working in a 24x7 Network Operations Center

Pay: $31.00 - $32.00 per hour

Experience:

TCP/IP networking protocols: 3 years (Required)
HSRP/BGP routing protocol: 3 years (Required)
Disaster recovery: 3 years (Required)
Incident management: 3 years (Required)

License/Certification:

CompTIA Network+ (Required)
CCNA (Preferred)

Work Location: In person

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