Join our team at flowerz! We’re a community-driven dispensary in DC dedicated to education, inclusion, and the destigmatization of cannabis. If you’re passionate about helping people, love learning about the plant, and want to grow with a small, mission-focused team — this role is for you.
ABOUT THE JOB
The Assistant General Manager (AGM) is a critical leadership role that serves as the primary backup and strategic partner to the General Manager, overseeing both dispensary retail operations and production activities. This highly dynamic position requires a flexible, proactive, and solutions-oriented leader who can pivot quickly between front-of-house customer service and complex back-of-house operational demands. The AGM must be a self-starter, dedicated to recognizing and solving problems efficiently to ensure seamless operations and regulatory compliance.
AT FLOWERZ YOU’LL OVERSEE…
- GM Support and Operational Backup: Serve as the second-in-command, assuming full responsibility for all dispensary and production operations in the General Manager's absence, ensuring continuous, compliant, and efficient service.
- Proactive Problem Solving: Exhibit strong proactivity by consistently identifying operational inefficiencies, compliance risks, and staffing gaps, and implementing corrective actions without direct instruction.
- Flexibility and Pivoting: Maintain a highly flexible approach, seamlessly transitioning between retail floor management, production oversight, administrative tasks, and covering retail staff shifts as required by business needs.
- Retail Floor Coverage: Directly support the retail team by covering various floor shifts, including opening, closing, and peak hours, to ensure excellent customer service and operational flow.
Essential Cannabis Operations Management DutiesRetail & Customer Experience
- Oversee daily retail operations, ensuring exceptional customer experience, consistent product knowledge among staff, and adherence to sales goals.
- Handle complex customer issues, escalated transactions, and complaints in a professional, compliant, and resolution-focused manner.
- Manage inventory control processes on the retail floor, ensuring accuracy between POS and physical stock.
Compliance & Regulatory Oversight
- Ensure strict compliance with all state and local regulations, tracking, and reporting requirements, including requirements regarding age, third-party lab testing and accurate packing and labeling.
- Conduct regular internal audits of operating procedures, documentation, and facility cleanliness.
- Manage security protocols, including cash handling, safe procedures, inventory movement, and adherence to security footage retention requirements.
Inventory and Production Support
- Assist the GM in managing inventory flow, including receiving shipments, conducting cycle counts, and preparing products for the sales floor.
- Coordinate with the production team to ensure seamless product transfer, quality control, and compliance with packaging and labeling standards.
- Oversee product returns, damages, and destructions in compliance with regulatory procedures.
Leadership & Team Development
- Assist in training, coaching, and mentoring retail and production staff, fostering a mission-focused, educational, and inclusive team environment.
- Support the GM in scheduling, performance management, and disciplinary actions.
- Promote an environment of continuous learning regarding new strains, products, and cannabis science.
THIS ROLE REQUIRES…
- Required: Minimum of 3 years of proven experience in a retail management or supervisory role.
- Highly Desired: Previous experience in the cannabis industry (dispensary or production) or a highly regulated retail environment (pharmacy, finance)
- Technological Proficiency: Advanced proficiency is required with:
- Point-of-Sale (POS) Systems, specifically Square.
- Project Management Tools, specifically monday.com.
- Communication Platforms, specifically Slack.
- Productivity Suites, specifically G Suite (Google Docs, Sheets, Drive).
- Demonstrated ability to be a self-starter and thrive in a fast-paced, high-change environment.
- Exceptional organizational skills, attention to detail, and a thorough understanding of operational procedures and financial controls.
- Must be able to pass a comprehensive background check and meet all state regulatory requirements for cannabis industry employment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:
- Ability to lift and move up to 40 lbs, stand or sit for prolonged periods, and perform repetitive tasks
- Ability to sit, stand, stoop, crouch, reach and lift for long periods of time
- Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions
Pay: From $70,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- What are your salary expectations?
- What POS systems are you familiar with?
- How many years of cannabis experience do you have?
Experience:
- Retail management: 3 years (Required)
Work Location: In person
