Retail Art Materials Assistant Manager

Plaza Artist Materials & Picture Framing • Full-time • Bethesda, Maryland, United States • $17 - $19 / hour • 2w ago

JOB PURPOSE: Assist the Store Manager with all aspects of the day-to-day operations of a Plaza store. Responsible for providing excellent customer service in selling art materials and designing custom framing in a creative environment. The Assistant Manager should be enthusiastic, dependable and self-motivated.

RESPONSIBILITIES

Assist the Store Manager in providing direction to the team during their shifts to maintain store operations according to company standards.
Demonstrate the ability to assist customers with art materials and techniques, and make sure customer needs are met, complaints are resolved, and service is efficient.
Maintain knowledge of product and product availability to increase sales and provide customer satisfaction.
Be aware of special sales and promotions and impart that information to the customer.
Receive cash, credit or debit charges, check payments and redeem gift certificates from customers for purchasing merchandise.
Facilitate special orders, store transfers and creating invoices for store charge customers.
Assist in the management of inventory, including receiving, stocking, pricing, merchandising, and store layout changes.
Assist customers with frame design and completed framed art pickups.
Responsible for the transfer of the bank deposit from the store to the bank.
Help to oversee store maintenance and housekeeping, ensuring store cleanliness and safety of employees and customers.
Maintain a thorough knowledge of store processes and procedures.
Act as manager on duty in the absence of the Store Manager.
Assist with training and development of staff to provide an understanding of store operations and to develop skills essential to job performance.
Maintain a professional demeanor when relating to superiors, coworkers and customers.
Work as a partner with the store manager to plan and implement ideas to increase customer traffic.
Comply with company policy and procedures.

SKILLS/COMPETENCIES

Must have good written and oral communication skills and be computer literate, with basic arithmetic skills.
Possess interpersonal skills crucial for relating to customers, coworkers and management.
Must be able to multi-task; is self-directed; detail-oriented.
Ability to learn procedures and follow directions with confidence, cooperation and flexibility.
Must possess stamina and be highly motivated.
Flexibility regarding days and hours worked, including weekends.
Excellent customer service skills and a desire to help grow the business.
Ability to lead and motivate a staff.
Must be proficient in social media according to local store needs.

EXPERIENCE - The successful candidate should possess the following: