Under the direct supervision of the VP of Business Services, visits offices that originate service work orders to diagnose the problem and repair as applicable. Writes up a report of action items for each service work order with diagnosis and action items taken.
Job Duties and Responsibilities (Essential Job Functions)
Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
- Drives to branch offices that have reported an issue to diagnose the problem.
- Makes minor repairs and/or recommends further action.
- Provides documentation stating the issue and what action was taken.
- Provides occasional support to the Senior Business Services Coordinator as needed.
- Maintains department’s vehicle as required.
- Follows up on service tickets as required.
- Serves as back-up to other Business Services staff members.
- Assists business services as needed
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Follow the company’s dress code, which is a professional business casual attire
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- Minimum of high school diploma or the equivalent.
Knowledge and Skills:
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
- Must be able to lift up to 75 lbs and load and unload materials on to and off of vehicle;
- Standing or walking for extended periods of time;
- Regular reaching, grasping, and carrying of objects;
- Occasional travel in Company vehicle
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
