At Xaza Secret Garden and Membership Club, we are redefining luxury hospitality in Washington, D.C. Our mission is to provide a premium, exclusive experience for our members, blending sophistication, community, and unforgettable moments in an upscale indoor-outdoor lounge.
We are seeking a highly skilled Bartender/Host/Manager to lead the operations of our membership club. This individual will serve as the face of Xaza, ensuring that every guest and member enjoys top-tier service while maintaining the elegance and energy of our brand. If you are a hospitality professional with a passion for creating exceptional experiences and a knack for leadership, we invite you to join our team.
This is more than a job—it’s an opportunity to shape a growing, vibrant community of influencers, professionals, and tastemakers. You’ll thrive in a dynamic environment, collaborate with a passionate team, and gain access to exclusive networking and career development opportunities.
If you believe you have what it takes to elevate the Xaza Secret Garden experience, we want to hear from you!
Job Requirements:
To attract a highly evolved, experienced, and capable candidate for this position, you’ll want to set clear and ambitious requirements that reflect the skills, knowledge, and mindset needed to excel. Here’s how you can phrase the requirements for your Bartender/Host/Manager job description:
Requirements:
1. Experience and Skills
- Minimum of 3-5 years of experience in hospitality, bar management, or club operations, preferably in upscale environments.
- Proven ability to manage teams, delegate tasks, and ensure smooth daily operations.
- Advanced bartending knowledge, including mixology skills, drink presentation, and familiarity with local and international beverage trends.
- Strong event planning and coordination experience, including hosting VIP and high-profile gatherings.
2. Customer Service Excellence
- Track record of delivering exceptional customer experiences, with a focus on luxury or exclusive settings.
- Ability to connect with diverse audiences, maintain professionalism, and foster long-term member relationships.
- Outstanding interpersonal and communication skills to handle guest concerns and feedback.
3. Leadership and Problem-Solving
- Demonstrated ability to lead by example, inspire teams, and maintain a positive work environment.
- Experience managing conflict resolution and de-escalating challenging situations with poise.
- Highly resourceful, with a knack for troubleshooting operational issues on the spot.
4. Attention to Detail and Organization
- Strong organizational skills to manage scheduling, inventory, and financial reporting efficiently.
- Acute attention to detail to maintain the premium standards of the Xaza Secret Garden.
5. Personal Qualities
- A highly evolved individual who is self-motivated, emotionally intelligent, and committed to personal growth.
- A deep passion for hospitality, customer engagement, and fostering community connections.
- Flexibility and adaptability to thrive in a dynamic, fast-paced environment.
6. Technical Proficiency
- Comfortable using modern tools, including POS systems, inventory software, and event management platforms.
- Basic knowledge of marketing and social media platforms is a plus, particularly for promoting events or products.
7. Education and Certifications
- A degree or certification in hospitality management, business, or a related field is preferred.
- Bartending certification and familiarity with local alcohol service laws are required.
8. Availability
- Willingness to work evenings, weekends, and holidays, as required by the club’s schedule.
This approach balances practical requirements with traits that reflect personal growth, leadership, and a focus on creating high-quality customer experiences. Let me know if you want to tailor this further!
Job Title:
Bartender/Host/Manager
Job Summary:
The Bartender/Host/Manager is responsible for overseeing daily operations of the Xaza Secret Garden and Membership Club. This dynamic role involves managing lounge services, ensuring exceptional customer experiences, maintaining compliance with membership perks, and providing leadership to the staff. The ideal candidate will have a strong background in hospitality, management, and customer service, with a passion for fostering community and creating upscale experiences.
Key Responsibilities:
Bartending:
1. Drink Preparation and Service
- Create and serve beverages, including alcoholic and non-alcoholic drinks, fresh juices, coffee, and tea.
- Maintain proper inventory and ensure the bar is well-stocked during shifts.
- Ensure compliance with local alcohol service laws and Xaza’s standards.
2. Quality Control
- Monitor the quality of drinks and ingredients to maintain a high standard.
- Collaborate with suppliers and local partners for curated beverage selections.
Host Duties:
1. Customer Experience
- Greet members and guests, ensuring they feel welcomed and valued.
- Oversee the check-in process for membership verification or one-day access.
- Manage lounge seating and ensure a premium ambiance.
2. Event Coordination
- Facilitate member-exclusive events, celebrity meet-and-greets, and product drops.
- Serve as the point of contact during events, ensuring smooth operations.
3. Membership Engagement
- Educate members and guests on tier benefits (e.g., discounts, networking opportunities).
- Upsell memberships and promote loyalty programs.
Managerial Duties:
1. Staff Supervision
- Schedule and oversee bartenders, hosts, and support staff.
- Train staff on SOPs, customer service, and sales techniques.
2. Membership Club Operations
- Ensure all membership tiers are delivered according to promised benefits (discounts, access to events, exclusive product availability).
- Oversee the enforcement of the dress code and ambiance standards.
3. Inventory and Supplies Management
- Track inventory levels for beverages, food, and supplies.
- Place orders to avoid shortages and maintain cost efficiency.
4. Financial Management
- Oversee daily cash handling and reconcile sales with POS reports.
- Provide weekly financial summaries and operational insights to the business owner.
5. Compliance
- Maintain compliance with health and safety standards, local regulations, and Xaza policies.
- Ensure alcohol is only served to individuals of legal drinking age.
Standard Operating Procedures (SOPs):
1. Opening and Closing Procedures
- Checklist for opening the lounge (e.g., setup, inventory checks, ensuring cleanliness).
- Closing responsibilities (e.g., reconciling sales, securing stock, locking up).
2. Membership Check-In
- SOP for verifying membership tiers and granting access to members.
- Protocol for upselling day passes and VIP memberships.
3. Bar Setup and Maintenance
- Step-by-step guide for preparing the bar for service.
- Cleaning and maintenance schedules for bar equipment.
4. Inventory Management
- Procedures for monitoring and replenishing stock.
- Reporting low inventory to suppliers and managers.
5. Event Execution
- Instructions for coordinating member-exclusive events.
- Guidelines for collaborating with external vendors and performers.
6. Staff Management
- SOPs for onboarding, training, and evaluating staff performance.
- Communication and escalation protocols for staff issues.
7. Member Feedback and Issue Resolution
- Process for collecting and addressing member feedback.
- Escalation procedure for resolving disputes or complaints.
8. Financial Reporting
- Daily and weekly procedures for cash handling and financial reporting.
- Instructions for using the POS system to generate reports.
Requirements:
- Proven experience in hospitality, bartending, or club management.
- Exceptional leadership, organizational, and multitasking skills.
- Knowledge of bar operations and POS systems.
- Strong communication and interpersonal skills.
- Passion for creating high-quality customer experiences.
Compensation and Benefits:
- This position offers a base wage of $10.00 per hour plus tips and commissions for membership upsales and Secret Garden Performance.
- Free or discounted membership to the Xaza Secret Garden.
- Access to exclusive networking opportunities and events.
Job Types: Full-time, Part-time
Pay: $18.50 - $35.00 per hour
Expected hours: 30 – 60 per week
Benefits:
Shift:
Ability to Commute:
- Washington, DC 20001 (Required)
Ability to Relocate:
- Washington, DC 20001: Relocate before starting work (Required)
Work Location: In person
