Position: Community Assistant
Type: Non-Exempt
Reports to: Senior Community Manager
Pay Rate: $21.00 - $25.00
Type: Hourly/Full-Time/On Site
Benefits: Medical, Dental, Vision, and Ancillary
ABOUT FARIA MANAGEMENT:
Faria Management is the property management division of Dumas Collective®. The firm provides boutique style property management services by bringing an unconventional, solution-based owner’s approach to urban communities. Faria Management’s mission is to provide a brand of luxury affordable housing® which is a high-quality boutique style form of management services, to owners of income-restricted housing. Faria commenced on-site management operations in 2016 and operates nearly 3,300 units across the Mid-Atlantic region.
POSITION DESCRIPTION:
The Community Assistant is responsible for the effective fulfillment of all related administrative, leasing and customer service functions.
RESPONSIBILITIES:
The Community Assistant will successfully prioritize multiple tasks with competing deadlines, manage conflicting schedules and provide excellent follow-through. Additional responsibilities include:
- Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company.
- Makes follow-up calls, sends follow-up literature, and pursues rental status. Collects funds related to applications, security deposits and rentals. Required to manage all internet leads and proper follow up.
- Assist with resident services including the follow up on 100% of resident maintenance service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing exceptional resident communication.
- Assists with resident retention. Provides ongoing customer service to residents after moving in.
- Process work order requests, package collection, assists with day-to-day operations of the property and resident satisfaction.
- Seeks out new residents through outreach, direct marketing, cold calling, distributing literature and contacting government, social, religious and community organizations in selected target areas. Maintains current knowledge of apartments, building amenities and local agencies or attractions of interest to residents.
- Responsible for taking all scheduled and walk-in traffic on a route tour of the property, and for recording all such visits into the current Management Information System.
- Assist the onsite management team with special projects as needed.
- Perform other responsibilities as assigned.
SUCCESFUL CANDIDATES WILL POSSESS THE FOLLOWING ATTRIBUTES:
- Proficiency in Microsoft Office Suite: Excel, Word, Outlook.
- Excellent communication, interpersonal, and organizational skills required.
- An entrepreneurial spirit.
- Proactive and extremely responsive.
- Excellent written and verbal communications are required.
- Personable with a good sense of humor.
- Demonstrated ability to work effectively with a wide range people and organizations.
- Ability to work under pressure, in a time sensitive environment, delivering timely and accurate work.
EDUCATION AND EXPERIENCE:
- High School Diploma preferred
- 1-3 years of previous administrative experience
- Interest or experience in a field related to real estate development and/or construction
PHYSICAL REQUIREMENTS - ADA SPECIFICATIONS: (Physical demands that must be met to successfully complete the essential functions of the job)
- While largely sedentary, this position requires the ability to sit, stand, and lift up to 10 lbs., speak, and hear, sometimes for extended periods of time.
- Requires the ability to use a computer and office equipment traditionally found in office settings.
Job Type: Full-time
Pay: $21.78 - $22.52 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends & holidays off
Experience:
- Customer service: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Washington, DC (Preferred)
Ability to Relocate:
- Washington, DC: Relocate before starting work (Required)
Work Location: In person
