Community Outreach Coordinator (Administrative Specialist I/II, Grade N18/N21)

Montgomery County (MD) • Wheaton, Maryland, United States • $68.50k - $108.90k / year • 3m ago

JOB
The expected salary range for this role on hire is: Administrative Specialist I, Grade N18: $60,513- $95,458Administrative Specialist II, Grade N21: $68,501 - $108,899WHO WE ARESafety, sustainability, and economic development are the hallmarks of the Montgomery County Department of Permitting Services (DPS). The department issues approximately 40,000 building permits a year and conducts thousands of inspections by local code officials. With a staff of about 240 employees, DPS’ five divisions include: commercial building construction; customer support and outreach; land development; residential construction and fire code compliance; and zoning and code compliance. From its award-winning programs to providing excellent customer service in the office and in the field, DPS’s commitment to its customers is summed up by its tagline: “Your Project Partner.” WHO WE ARE LOOKING FORThe Department of Permitting Services is currently recruiting an Administrative Specialist II to join our outreach program. The Department is seeking an energetic, detail-oriented person with a public relations, marketing, or communications background who is bilingual in Spanish. The position may be underfilled as an Administrative Specialist I, Grade 18. Once the employee is at full performance and meets the minimum requirements of the position, they are eligible for the non-competitive promotion through the series to the Administrative Specialist II, Grade 21.

EXAMPLE OF DUTIES
This position provides professional staff support for the department’s communications and community outreach activities and is bilingual in Spanish. The work involves promoting and marketing DPS’s programs, services, website, multimedia content, and printed materials. The position is a liaison for the department and will engage with other government agencies, customers, partners and stakeholders, and community associations. Strong organization skills and excellent verbal and written communication skills required. There may be some weekend and evening work involved. Duties include, but are not limited to: Schedule outreach events. Coordinate with event partners and stakeholders.Attend off-site events within Montgomery County. Organize outreach displays. Track attendance. Collect customer and attendee feedback. Provide information to customers, partners, and stakeholders as needed via in-person, virtually, or telephonically.Respond to emails and questions from the public, department partners, and stakeholders. Provide information in Spanish (verbal or written) to customers when requested or needed. Review the department website and printed materials for accuracy, consistency, and relevance. Help provide content for the department newsletters.Edit and update documents, promotional material, publications, etc., in English and Spanish. Help organize and implement new efforts and ways to provide excellent customer service, internally and externally. Other duties as related to this position. This position will require the employee to travel/drive on occasion within Montgomery County for those assignments performed outside of the office.Bilingual applicants in the Spanish/English languages are encouraged to apply. The candidate selected for this position will be required to pass an Advanced proficiency English/Spanish language examination assessing the following skills: oral communication, reading comprehension, interpreting skills, written communication AND translating text from Spanish to English language and vice versa.

SUPPLEMENTAL INFORMATION
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Employees meeting minimum qualifications who are the same grade or higher will be placed on the Referred List as a “Transfer” candidate and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: Bachelor’s Degree in public relations, marketing, journalism, communications, or related field. Experience in social media, website, and digital platforms to ensure accurate and effective communication. Experience in content creation (writing, editing, graphic design, photography, and videography) to ensure accurate and effective communication. Experience in working directly with diverse communities and organizations.Experience in responding to short deadlines and urgent or immediate communication requests.Experience in using Microsoft Office software and project management tools.