Title: New Business Customer Contact Representative I
Location: Remote
Job Description:
Job Summary
This position is responsible for managing a large volume of inbound calls in a timely manner, providing accurate information to phone inquiries regarding Life and Annuity new business. This position has no supervisory responsibilities.
Duties and Responsibilities
Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly and efficiently. Efficiently research and document call reason and resolution, with focus on privacy regulations, processes and procedures
Handle inquiries in the best interest of the customer and company
Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Policy Holders, and Internal Business Partners
Some administrative tasks/duties
Experience and Education Requirements
High School Diploma
0-1 years of experience working in a service center, sales support team and/or other previous industry experience preferred.
Knowledge, Skills & Abilities
Demonstrates basic understanding of how F&G is structured and the products/service offerings within respective coverage area.
Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group.
Handles customer questions and concerns in a timely and professional manner.
Demonstrates an awareness of workloads, assists team members regardless of who owns the task.
Begins to develop skillset to frame message to audience appropriately with coaching and guidance.
Develops awareness of new techniques, methods, and practices.
Demonstrates basic awareness and understanding of digital techniques, methods, and tools used at F&G.
Interacts with customers appropriately on an as-needed basis.
Asks thoughtful questions to understand business objectives or desired outcomes.
Demonstrates ability to self-organize, set priorities, and manage workload.
Demonstrates basic understanding of how current job fits into the organizational vision.
Demonstrates awareness of workload and shares updates on availability with manager
Understands and works to improve basic processes and systems.
Understands basic data concepts.
Accepts and owns assigned project tasks; understands impact within the team or organization.
Understands expectations for interaction with vendors
Contributes to deliverables by executing work and providing team members with appropriate status updates.
Demonstrates risk awareness and understands risk mitigation strategies.
Other Requirements:
Perform other functions, duties and projects as assigned
Regular and punctual attendance
Some travel may be required (less than 10%)
LI-MH1
LI-Remote
Additional Information
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
