Escrow Management Specialist
Remote
About the Role
We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.
Responsibilities
Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
Able to efficiently research tax and insurance activity
Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
Process escrow refund requests
Review and handle escrow setup and/or deletion requests
Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
Review control reports to ensure compliance with state, regulatory, and investor guidelines
Ensure escalations are responded to timely and accurately
Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
Handle other escrow responsibilities and projects as assigned by management
Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations
Ideal Background
Bachelor’s degree preferred
1-2 years of experience at a mortgage servicing company or within an escrow function
Freddie Mac or Fannie Mae servicing experience preferred
Minimum Qualifications
Excellent critical thinking and logical reasoning abilities
Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
Must be available to collaborate and communicate in regularly held in-person meetings
Strong verbal and written communication skills
Ability to work independently and in a team environment
Adaptability to changes in the work environment
Benefits
Compensation: competitive salary and partake in our performance bonus program and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One Medical membership, and Talkspace to provide mental health support
Food & meals: in-office snacks and drinks, Bagel Fridays, and regular Food Trucks on premise
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$45,760 - $54,080 USD
