Assistant Front Office Manager

LINE DC • Full-time • Washington, District of Columbia, United States • $55k - $60k / year • 1d ago

NEW! Offering a $300 HIRING BONUS for any Ward 1 residents!
If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

About our Company
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Job Overview
Assistant Front Office Managers understand that the Front Office is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. AFOMs are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Responsibilities

Supervises daily front office functions to ensure courteous and professional guest service levels

Resolve guest complaints in a satisfactory manner

Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs

Assist in scheduling front office staff appropriate to forecasted business levels, when needed

Follow up with front office staff on daily shift and individual duties

Provide verbal instruction and guidance compliant with the company’s policies and standards

Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling

Responsible for maintaining front office/lobby appearance while on duty

Maintain proper collateral and supply inventory to support all appropriate front office activities

Coordinate relocation of guests when necessary

Maintain proper operation of all aspects of our Property Management System

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental and administrative meetings as requested

Play an active role in recruitment, interviews, onboarding and training

Play an active role in your department's development and engagement

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Greet every guest with a smile and maintain eye contact

Must be courteous and gracious, maintaining a professional demeanor at all times

Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Core Compentencies

High-School diploma or GED required.

College education preferred

One-year hotel experience in a leadership position preferred

Excellent reading, writing and oral proficiency in the English Language

Excellent organizational skills

Excellent attention to detail

Ability to multitask

Excellent communication skills

Able to handle a large volume of guest interactions in an efficient and courteous manner;

Proficient in Microsoft Office, Internet

Work well under pressure, requires being a team player

Working Conditions/Environment

The noise level in the work environment is usually moderate

The person having this responsibility may have to lift up to 50lbs on a daily basis

The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.