JOB SUMMARY
This position is located in the DC Department of Parks and Recreation (DPR). The Customer Service function for DPR is spread across multiple business units which include, but are not limited to Community Recreation, Coop/Early/Middle Childhood Programs, Aquatics, Teen Programs, Seniors and Therapeutic Recreation.
These positions are responsible for providing critical front-line customer service and support to visitors, recreation specialists and program managers at a variety of recreational facilities and sites throughout the District of Columbia.
DUTIES AND RESPONSIBILITIES
The incumbent of this position will provide high quality customer service by consistently exhibiting an enthusiastic and eager focus to members that is prompt and courteous; greeting members with a smile, eye contact, and personalized message; responding to questions with accurate information or referring them to an appropriate contact; resolving issues in a timely manner while displaying a high sense of urgency. Supports recreational facilities and sites by providing excellent customer service at the front desk and central office locations open to patrons. Services registrations, reservations, meetings, events, and programs by providing general administrative support including word processing, data entry, filing and record management.
Maintains a safe, friendly, and enjoyable environment for customers by adhering to standards, policies and procedures, health codes, and regulations; informs customers of useful information and updates relative to the established guidelines in a positive manner; provide solution-driven problems solving when resolving issues and enforcing rules. Maintains the main office/front desk area of each recreational site to include ensuring office and area are open and operational; organizes program materials, posting boards, and other resources information areas; ensures mail is distributed and other pertinent information as needed.
QUALIFICATIONS AND EDUCATION
Specialized Experience: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
LICENSES AND CERTIFICATIONS
None
WORKING CONDITIONS/ENVIRONMENT
The work environment is sedentary in nature; however, the individual will need to stand and walk periodically to ensure that the general office space and front desk are operational and secure, and to routinely assist customers, clients and guest by directing them to the appropriate location in the recreational site. The environment calls for the standard level of safety precautions that would be present in a small office/front desk service area.
OTHER SIGNIFICANT FACTS
Tour of Duty: Varies, evenings and weekends as required
Pay Plan, Series and Grade: CS-0303-05
Promotion Potential: CS-0303-06
Duration of Appointment: Career Service- Reg Appt.
Collective Bargaining Unit (Union): This position is not in a collective bargaining unit.
Position Designation: This position has been designated as Protection Sensitive. Pursuant to section 410 of Chapter 4 of the D.C. Personnel Regulations; in addition to the general suitability screening, individuals applying for or occupying security sensitive positions are subject to the following checks and tests:
(a) Criminal background check;
(b) Traffic record check (as applicable);
(c) Consumer credit check (as applicable);
(d) Pre-employment drug and alcohol test; and
(e) Post-accident or incident drug and alcohol test.
Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
This position is part of the Pathway to Government Employment Partnership Program. District residents who received a high school diploma from the District of Columbia Public Schools or a District public charter school or received a GED or its equivalent from the District of Columbia will receive priority consideration for this entry-level position. Applicants must provide a high school transcript, GED certificate, high school diploma, or other applicable documentation along with verification of District residency before the District government may extend a final offer of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
