Community Health Worker - Thrive by Three

HealthCare Access Maryland • Baltimore, MD, US • $22 - $23 / hour • 2w ago

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

healthcareaccessmaryland.org

Job Summary

The Care Coordination Program (CCP) at HealthCare Access Maryland (HCAM), is an outreach program that provides short-term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/HealthChoice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, link residents to primary care and specialty services, work to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies and strive to protect our city’s most vulnerable populations by providing access to health services and community resources.

Duties and Responsibilities

The primary responsibilities of this position are:

Administration

Work collaboratively with Emergency Room Staff and electronic CRISP alerts to identify and outreach pregnant/postpartum client for HealthChoice education, connection to prenatal/postpartum/family planning services and other community-based resources.
Timely and frequent communication with Deputy Director.

Care Coordination

Complete face-to-face/telephonic outreach services to provide linkage to Medicaid benefited services in primary care, dental care, specialty care, health screenings and vaccinations.
Complete Social Needs Screening and create an individualized care plan.
Triage and referral MCH clients to B’More for Healthy Babies Programs; WIC, Home Visiting, Parenting Support Groups, Doula Services and Safe Sleep Resources.
Aid with the Social Drivers of Health barriers to accessing healthcare including through referral to various community resources

Documentation

Within 30 days document assessments, care plans and submit referrals into the HCAM electronic database.
Create and send Service Response communications with Medicaid Providers, and Managed Care Organization departments and Hospital Partners.
Complete and submit monthly reports

Human Resources

Complete and submit timesheets timely and accurately.
Complete all required training courses.

Additional duties and responsibilities:

Additional duties as assigned.

QUALIFICATIONS:
Education, Experience, Certifications and Licensures:

High School Diploma or GED with five years of human services experience. Bachelor’s degree in a Human Services field is preferred.
At least two years of experience providing Home/Community Outreach to the maternal and child health population in Baltimore City
At least two years’ experience working with HealthChoice Medicaid recipients and Managed Care Organizations
Bilingual (Spanish/English) candidates are strongly preferred.
Maryland Community Health Worker Certification strongly preferred. Candidates will be required to complete this certification within one year of hire date.
Reliable transportation required.

KNOWLEDGE, SKILLS & ABILITIES

Ability to work independently and as part of a team to achieve project success in outreaching clients identified for care coordination
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
Organizational skills with the ability to meet a demanding workload
Detail oriented to complete requirements of files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of population served.
Excellent oral and written interpersonal and communication skills required
Problem solving skills
Proven ability to work efficiently and meet deadlines
Proficiency using an Electronic Medical Record database is preferred
Ability to organize and manage a case load of 25-35 cases and meet deadlines to address the cases

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

Due to the work taking place in a hospital setting, you may be required to take or show proof of vaccinations to include COVID and Flu shots.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.