Administrative Assistant

ROCS Grad Staffing • Full-time • Arlington, Virginia, United States • $18 - $22 / hour • 1m ago

Why You Want To Work Here:

We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position, we seek a highly organized and detail oriented individual to conduct quality control reviews of services, fee assistance records, and program efficiency.

Responsibilities of the Administrative Assistant:

Manages the program inbox by updating family files and alerting the appropriate case coordinator
Collects and distributes all incoming mail to assigned personnel in a timely manner
Collects and distributes attendance sheets to the subsidy payment department thus ensuring that all payments are processed in a timely manner
When necessary, calls potential problems to the attention of the appropriate case coordinator
Sends follow-up emails to customers requested supporting documentation; responds to customer emails forwarding supporting documentation or asking for confirmation
Track errors using established systems
Review applications to ensure compliance
Prepare reports for department leaders
Assists senior management and other staff with special projects as requested
Performs other duties as assigned

Qualifications of the Administrative Assistant:

One year of experience in program administration or client services
Ability to comprehend and become an expert in policies and procedures
Exceptional attention to detail and organizational skills
Proficiency in computer skills and experience with the Microsoft Office suite of products
Strong written and verbal communication skills
Track record of achievement in meeting program productivity goals and accuracy targets
Track record of reliability and timeliness in attendance

#GA

Job Type: Full-time

Pay: $18.01 - $22.97 per hour

Benefits: