Administrative Assistant - Showroom Customer Service Representative

Allogram • Full-time • Odenton, Maryland, United States • $15 - $23 / hour • 4d ago

We’re looking to add to our team. Instead of stocking shelves or slinging burgers, or speaking to angry people on the phone, give the recognition industry a try.
We are seeking a highly organized and customer-focused Administrative Assistant to support our showroom operations. This role is the first point of contact for visitors and plays a vital role in ensuring daily operations run smoothly, ranging from entering orders, answering phones and updating spreadsheets. We are a family owned and operated business since 1985. We will train. Only basic computer skills are required. Be a part of recognizing the excellence around you. It’s time to love your job and enjoy each day. We are fortunate to make the awards and recognition products that are presented to people in our community, our state, our region, nationally and even internationally - for the contributions and accomplishments they’ve made. Come join our diverse family and belong to our group of industry professionals dedicated to making the highest quality product possible. Isn’t it time you enjoy what you do? Apply today.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage incoming calls, the inbox and showroom visitors
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Skills

Proven customer support experience or experience as a client service representative
Accurate order entry
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and written skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Proficient in Excel or Google Sheets
Proficient in Microsoft word or Google Docs

Job Type: Full-time

Pay: $15.00 - $23.00 per hour

Benefits: