Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!
The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department which entails rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.
Currently we are looking for candidates who are able to work open availability for a rotating schedule during our business hours, between 10:00 AM and 2:00 AM daily.
**Every member of the management team will handle and serve alcohol, and thus you must be at least 21 years or older.
Essential Duties:
- Responsible for the sales and profit projections of bowling department which entails rentals and parties.
- Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
- Be consistently on the floor to provide personal sales support and trouble shoot store.
- Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
- Provides operational and customer service training for BO employees at all levels which entails rentals and parties.
- Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
- Writes and/or updates operations manual for departments to include day-to-day procedures.
- Prepares and presents performance evaluations and counseling notices to direct reports.
- Knows and understands department’s employees’ job responsibilities.
- Proactively supports any promotional activities within the store and contribute to an effective working environment.
- Assists Marketing Department with ideas to help increase store traffic upon request.
- Conducts alcohol and age restriction control in accordance with company policies.
- Maintains confidential discussions of employees’ increases, promotions or transfers.
- Reports all irregular issues and problems to store management for solution.
- Assist in ensure that facility is always clean and organized.
- Performs all shift duties as required by General Manager.
- Additional Duties and Responsibilities to be performed when directed by General Manager.
- Ensure that all safety standards such as OSHA are maintained.
- Ensure that all required reports are submitted in a timely manner.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with sanitation and safety regulations
- Support bowling and party good image
- Oversee bowling and party preparation
- Inspect supplies, equipment, and work areas
- Ensure employees comply with health and bowling safety standards and regulations
- Investigate and resolve complaints regarding bowling and party quality or service.
- Provide support to all departments
- Be able to do high altitude tasks as needed
- Follows and ensures “daily duties checklist” is being done and signed/initialed
- Promotes and sell bowling games, memberships and pro shop products
- Operates bowling pinsetter system (VECTOR/SYNC)
- Performs lane maintenance (Need to receive pin chaser training)
- Provides customers with bowling tips and techniques
- Conducts all procedures for “Moonlight Strike Game”
- Performs as department supervisor by controlling staffing (10 min. and lunch breaks)
- Conducts opening and closing duties for department (Brings in/Take out Tills)
- Conducts refunds and till counts
- Provides exceptional customer service
- Other tasks as assigned by store management
- Responsible for ordering and maintaining supply stock
Knowledge, Skill and Experience
- Keep employees motivated, lead by example, resolve conflicts and be prompt when responding to subordinates.
- Maintain a budget for supplies
Human Resources:
- Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
- Develops a diverse, high-performance team by coaching, counseling and mentoring.
- Reviews department timesheets for accuracy of hours and overtime.
- Assists with new hire orientation for store employees.
- Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
- Prepares performance evaluations and counseling notices, as required, for direct reports.
Auditing:
- Audits refund and/or credits against itemized sales from previous day.
- Audits cash drawers and transactions.
- Audits and track special events.
- Creates Daily Audit Report with sales information and auditing discoveries for store management.
- Researches problems discovered during audits.
Safety, Loss Prevention and Procedural Compliance:
Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.
Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching
Please submit your resume or complete application online at www.round1usa.com.
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Job Type: Full-time
Pay: $21.00 - $23.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you at least 21 years of age or older, to serve and/or handle alcohol?
Education:
- High school or equivalent (Required)
Experience:
- Hospitality management: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
