Administrative Assistant

SMO • Full-time • La Plata, MD, US • $20 - $23 / hour • 1d ago

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a personable and reliable individual to serve as an Administrative Assistant. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:
In this role, you will perform a wide variety of responsibilities to assist our customers and our team. You will use your communication and organizational skills to provide exceptional service.

Specific duties include:

Assisting customers in person and over the phone
Completing the new account set up process
Managing special projects as assigned
Updating and distributing daily pricing
Responsible for taking cash, checks, and credit card payments from walk-in customers and team members
Assisting with service parts and contacting customers
Working with other departments to ensure timely resolution of customer issues
Assisting the General Manager or Client Care Management as requested
And other duties as assigned

Requirements:

As an Administrative Assistant, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience an administrative assistant preferred
Ability to work well in a fast paced environment
Excellent telephone, organizational, and written skills
Computer proficient, including Word and Excel. Knowledge of Adds Energy and Salesforce Preferred.
Must be flexible for weekday shifts, with the ability to work overtime as needed.

Benefits:

As an Administrative Assistant, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)
Dental coverage (F/T staff)
Retirement Savings
Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

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