Job Title
Medical Office Assistant / Front Desk – Acupuncture & Herbal Medicine Clinic(Bilingual English/Korean Preferred)
Job Summary
We are seeking a friendly, organized, and compassionate Acupuncture Clinic Front Desk & Patient Care Assistant to join our wellness team. This position combines front desk responsibilities with support for daily clinic operations to ensure a smooth and welcoming experience for patients.
The ideal candidate will be professional, detail-oriented, and committed to creating a calm and supportive healing environment. As the first point of contact for our patients, you will assist with scheduling appointments, insurance verification, patient communication, and administrative tasks while also helping with treatment room preparation, herbal medicine organization, and general clinic support.
This position offers an excellent opportunity to gain experience in a holistic healthcare environment while working closely with practitioners and patients.
Duties and Responsibilities
Front Desk & Patient Coordination
- Greet patients warmly and professionally upon arrival
- Schedule and manage patient appointments using clinic scheduling or EMR systems
- Answer phone calls and respond to patient inquiries regarding treatments and services
- Contact patients for appointment reminders, follow-ups, and scheduling updates
- Verify insurance coverage and assist with insurance-related administrative tasks
- Collect copays, treatment payments, and process transactions accurately
- Maintain accurate patient records and assist with patient intake forms
Patient Care Support
- Escort patients from the waiting area to treatment rooms
- Provide basic post-treatment guidance after acupuncture sessions as instructed by the practitioner
- Explain general instructions for herbal medicine use and precautions when taking herbal formulas
- Ensure patients feel comfortable and supported during their visit
Treatment Room & Clinic Operations
- Prepare treatment rooms between patients (changing linens, organizing supplies, light cleaning)
- Maintain the cleanliness and organization of treatment rooms and waiting areas
- Assist with organizing herbal medicine supplies and packaging materials
- Monitor herbal inventory and assist with ordering herbal supplies when needed
- Maintain general clinic organization and assist with supply management
General Administrative Support
- Perform filing, data entry, and general administrative tasks
- Help maintain a clean, professional, and welcoming clinic environment
- Support the practitioner and clinic team to ensure efficient daily operations
Preferred Qualifications
- Prior experience in a medical office, acupuncture clinic, chiropractic clinic, or wellness clinic preferred
- Experience with insurance verification and patient billing is a plus
- Familiarity with EMR or scheduling software is helpful
- Strong computer skills, including Microsoft Office (Word, Excel)
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced clinical environment
Language Requirement
- Ability to communicate in both English and Korean is strongly preferred to support our diverse patient community.
Skills & Qualities
- Friendly and compassionate attitude toward patients
- Strong organizational and time-management skills
- Professional phone etiquette
- Attention to detail and reliability
- Interest in holistic health and natural medicine
Work Environment
We are a patient-centered acupuncture and herbal medicine clinic dedicated to providing compassionate care and natural healing solutions. Our team values professionalism, teamwork, and creating a calm, welcoming atmosphere where patients feel supported throughout their healing journey.
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
