The City of Manassas Park is accepting applications for the position of Water Billing Clerk in the Treasurer’s Office. The essential function of the position is to service water and sewer customer accounts by performing moderately complex technical and administrative tasks. The position is responsible for accurate and timely billing of water and sewer accounts, as well as timely research, response, and resolution to customer inquiries. This position works under general supervision of the Treasurer within established policies, procedures, guidelines, and timelines. May perform ancillary duties based on the needs of City business.
All positions at the City of Manassas Park require a customer service mindset, in accordance with the Customer Service-related focus of the City.
Specific Duties and Responsibilities
- Process applications for utility service; issues service orders for account initiation, termination, meter reading verifications and miscellaneous utility services work; posts charges against customer account to ensure correct billing.
- Generates customer bills and final account statements.
- Accurately enter fee schedule changes into the software to ensure proper calculation of utility bills.
- Generates schedules for multiple processes and activities, and coordinates scheduling with water operations staff for support.
- Communicate directly with customers to resolve issues by providing detailed explanations regarding policies, procedures, city ordinances, billing issues, and collections processes when a customer challenges the system/process.
- Prepare memos, service orders, letters advising on outstanding debts, file a lien against the property, and email clients with the appropriate response.
- Research and resolve problem accounts and metering issues.
- Performs routine office tasks such as typing correspondence, tracking customer responses, filing, e-mailing, answering phones, and photocopying.
- In addition to the above-mentioned job responsibilities, all positions at the City of Manassas Park are expected to promote a culture of civility, where respectful engagement, open communication, and collaboration are standard practices. These skills and expectations are equally important as the functional requirements of this position.
Knowledge, Skills and Abilities Required
- Compiles, examines, or evaluates data or information and recommends any necessary actions.
- Possess excellent analytical, Excel and data management skills.
- Assists with the year-end audit and compilation of annual comprehensive financial reporting.
- Supports accounting, statistical, and budget schedule preparation.
- Handles equipment or work aids involving moderate latitude for judgment regarding attainment of standard or in in selecting appropriate items, such as computers; software programs, spreadsheets, or custom applications; printers; complex copiers including scanners; keyboards; facsimile machines; and other similar equipment.
- Thorough knowledge of modern office management practices, procedures and equipment as applied to the development of maintenance of the accounting system; ability to establish and maintain effective relationships with other employees, City officials, and external customer/agencies; ability to express ideas clearly, orally and in writing.
- Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.
- Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact.
- Excellent organizational skills and attention to detail.
- Public relations and customer service. Tactfully and effectively interact with the public and with coworkers.
- Performs semi-route work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure.
- Makes decisions with moderate impact, which may affect customers.
- Follow complex oral and written instructions, policies, and procedures.
- Operate a variety of office equipment, including computer, printer, calculator, scanner, and copier.
- Billing and collections experience is a plus but not required.
Minimum Education and Training
- High school diploma or GED, or an equivalent combination of education.
- Bilingual in both English and Spanish preferred.
- On-the-job training provided.
ADA Compliance
The City of Manassas Park is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Manassas Park will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- Requires sedentary work involving standing or walking for brief periods, and some dexterity in operating office equipment.
- The position requires normal visual acuity and field of vision, hearing, speaking, and color perception.
Authorized Hiring Range: $45,000.00 - $55,000.00
If you are interested in becoming a member of our team, you must complete an application form and submit it to the: City of Manassas Park, Human Resources Department, One Park Center Court, Manassas Park, VA 20111 or fax/email: 703-335-1405 / humanresources@manassasparkva.gov
The City of Manassas Park is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
You may obtain an employment application by going to the following link:
https://manassaspark.rja.revize.com/forms/3556
This position will close on Friday, 4/3/2026.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
Work Location: In person
