Technology Service Center Reprographics Representative

Howard Community College • Full-time • Columbia, MD, US • $20 - $26 / hour • 2m ago

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Technology Service Center Reprographics Representative

FLSA

Non-Exempt

FT/PT

Full Time

Hours Per Week

37.5

Work Schedule

As needed

Grade

Compensation Range

$20.48-26.90 hourly

Summary

Provide support for the HCC Print Shop by organizing, scheduling, and producing printed materials for faculty and staff. Operate a full range of high-speed printers, photocopiers, folder, cutter, and heat-sealed book binding equipment. Provide Tier 1 technical support for faculty, staff, students and members of the public contacting the technology service center (TSC) via phone, TSC Portal, and in person. Evaluate and troubleshoot customer problems and provide immediate solutions, if practicable, or assign action to the appropriate IT department for resolution. Assist in creating trainings for the college community on IT initiatives and products.

Essential Role Responsibilities

Assist faculty and staff with production of printed materials, including course materials, campus signage, business cards, college mailer, and PRM materials.

Receives and review digital files to print on campus equipment.

Assist print shop customers when applicable to ensure print jobs are completed quickly and accurately.

Organizes work for production. Schedules workflows to allow for contingencies and complete all orders when required.

Ensures the proper and timely receipt of work orders and files sent electronically to the print shop.
Ensure the print shop is fully stocked with all necessary supplies.

Coordinates services call on copier equipment.

Completes standard maintenance tasks on copiers, chemical replenishment, replace staple wire and cleaning of exterior.

Answer and log TSC calls, providing a high level of customer service and detailed documentation.
Assess problems and provide resolution or referral for a wide range of technical issues.

Assist in documenting TSC procedures, processes and resolution for inclusion in the TSC knowledge management database.

Consults with all levels of staff to assist in creating and designing printed materials.

Trains part-time employees on the use of reprographic equipment.

Assist with open lab coverage, support TSC initiatives and events, and attends department meetings.

Other duties as assigned.

Minimum Education Required

High School or equivalent

Experience Required

H.S. diploma or equivalent.

Six months of experience using and troubleshooting Windows-based computer systems, peripheral devices such as scanners and printers, and Microsoft Office and a variety of other software applications in a Windows network environment.

Strong customer service skills and experience.

Preferred

Associate degree in computer field.
Ability to operate high-speed copiers, three-hole paper drill, automatic paper cutter and knowledge of book binding processes.
Knowledge of service desk tools and software, including TeamDynamix, Fischer Password Services, Duo Authentication, and Microsoft Active Directory.

OTHERREQUIREMENTS

Ability to work under pressure while maintaining a mature, professional attitude.

Ability to interact effectively with others to determine needs and to provide all desired reprographics services.

Considerable organizational and scheduling ability.

Ability to maintain strict confidentiality.

Ability to communicate effectively, both verbally and in writing.

Regular attendance is a requirement of this job.

Overtime may be required during certain times of the year.

Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Minimum and Preferred Qualifications

Physical Demand Summary

Standing several hours a day to run equipment and bending to adjust, loan/unload and repair equipment. Lifting boxes and moving equipment.
Must be able to lift 25lbs.
Exposure to paper dust, toner dust, excessive equipment noise, and machinery with moving parts.

Supervisory Position?

Division

Information Technology

Department

User & Network Services

Posting Detail Information

Posting Number

B610P

Number of Vacancies

Best Consideration Date

03/10/2026

Job Open Date

02/24/2026

Job Close Date

Continuous Recruitment?

Job Category

Staff

Benefits Summary

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor’s degree must participate in The Pension. Employees that possess a bachelor’s degree and hold professional positions that require a bachelor’s degree may choose to participate in either The Pension or The ORP.

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).

Quick Link for Internal Postings

https://howardcc.peopleadmin.com/postings/5627

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.